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License Downgrade for Backup Exec 2010 R3

Norman_Zelle
Level 2

Hello -

I have received licenses for Symantec license file for serial number M xxxxxxx401 Mxxxxxxx053 but they appear to be incompatible with the version of BE we are running. BE 2010 R3. How do I request the correct license files for our version?

Thanks

3 REPLIES 3

lmosla
Level 6

You can contact licensing for help with this. http://www.symantec.com/support/assistance_information.jsp

Let them know you need the licenses to downgrade from Backup Exec 2012 to Backup Exec 2010 R3.

pkh
Moderator
Moderator
   VIP    Certified

As an aside, you should not post your serial numbers on an open forum.