04-23-2014 03:15 PM
Hello -
I have received licenses for Symantec license file for serial number M xxxxxxx401 Mxxxxxxx053 but they appear to be incompatible with the version of BE we are running. BE 2010 R3. How do I request the correct license files for our version?
Thanks
04-23-2014 04:01 PM
You can contact licensing for help with this. http://www.symantec.com/support/assistance_information.jsp
Let them know you need the licenses to downgrade from Backup Exec 2012 to Backup Exec 2010 R3.
04-23-2014 07:29 PM
As an aside, you should not post your serial numbers on an open forum.
04-23-2014 10:40 PM