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License Renewals for BE2012 showing as "Unknown Option"

Tagin
Level 3

 

Question: Are the new licenses working, despite the red "key " icon and the "Unknown Option" listing as shown below?

 


Windows 2008R2 SP1 server with BackupExec 2012 SP4.

Just received renewal licenses for BE Server and BE Agents for 1-year maintenance:

  • SYMC BACKUP EXEC 15 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S
  • SYMC BACKUP EXEC 15 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S

 

Installed the two SLF files.

The "key" icon is still showing red, but the license counter shows "404 days unitl 2 maintenance contracts expire".

Now the Maintenance Contract Information is showing the new renewals as "Unknown Option", although the s/n and expiration dates are correct.

BEMaintUnknownOption.png

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

pkh
Moderator
Moderator
   VIP    Certified

You don't have to install the maintenance licence if you don't want to.  They are not critical.  Installing them means that you would get a warning when they expire.  Without them, you would not get the warning, but things will still work.

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4 REPLIES 4

lmosla
Level 6

'Windows 2008R2 SP1 server with BackupExec 2012 SP4.

Just received renewal licenses for BE Server and BE Agents for 1-year maintenance:

SYMC BACKUP EXEC 15 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S
SYMC BACKUP EXEC 15 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S'

Hi, it looks like the agents/licenses you installed are for Backup Exec 15. If you have Backup exec 2012 installed you should upgrade to Backup Exec 15

Tagin
Level 3

We will upgrade at some point.

However, the renewals we did last year were for BE2014, and we did not have any issue with it showing properly in the license listing.

Are you saying that it is no longer possible to keep renewing BE2012??

 

 

 

 

 

lmosla
Level 6

I think contacting licsensing would be the fastest way to find out if you have everytrhing you need. http://www.symantec.com/global/licensing/

pkh
Moderator
Moderator
   VIP    Certified

You don't have to install the maintenance licence if you don't want to.  They are not critical.  Installing them means that you would get a warning when they expire.  Without them, you would not get the warning, but things will still work.