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Licensing and Maintenance Contracts

Rizwan_Haq
Level 3

Hi,

I have Symantec Backup Exec 2012 running. Though I have purchased new maintenace contract and have put those in the software, but still red key symbol is there on the main screen (see attached image).

 

I have confirmed  from [Install Options and Licenses on this Backup Exec Server] in [Installation and Licensing] and have verified that the latest end date is of 2015 for all the contracts (see attached).

 

Is there a solution to turn this red-key to white or green (which it should be).

 

Thanks

Rizwan

 

7 REPLIES 7

RahulG
Level 6
Employee

refer http://www.symantec.com/business/support/index?page=content&id=TECH213370

Siddhant_Saini
Level 6
Accredited Certified

Hello Rizwan,

Could you please check if there are any alerts left to be responded? Please refer to the following link:     http://www.symantec.com/docs/TECH194008

Rizwan_Haq
Level 3

Hi Rahul,

 

This doesnt apply to me, as I dont have SP3, rather I have SP2 installed 14.0 1798.1244.

And I am able to take backups. Also, contracts are sown correctly, just the key color is not changing. 

Thanks

RahulG
Level 6
Employee

Looks like UI defect to me . I beleive you have tried restarting the services .

Rizwan_Haq
Level 3

Restarted services a many times in last few days :(

even the server !!

Siddhant_Saini
Level 6
Accredited Certified

Again, have you referred to the article I posted above? Have you checked if any alerts need to be responded with OK?

Rizwan_Haq
Level 3

Hi Sidd, 

Sorry, I missed your first reply above. Thanks, it worked.

Appreciated.