Licensing problem

[A_O_]

Hi,

I have installed new BE2102 upgrade licenses for 2014 with the slf-files and the licensing information says that all is licensed and installed

But Home tab says "000" days remaining?

How do I fix this this problem?

[CraigV]

Hi,

Have you tried to re-enter the license?

Thanks!

EDIT: Check below...might also be related to this:

http://www.symantec.com/connect/forums/backup-exec-2012-no-maintenance-contract-found-after-be-reins...

[VJware · Accepted solution]

000 Days remaining is referring to the "Maintenance" licenses and not the product licenses.

This does not affect the product functionality, though you may install these "Maintenance" licenses as well in the same way as the product licenses were installed. The maintenance licenses will have the word maintenance enclosed in ()

If these license are already present, you may be facing this known issue - https://www.symantec.com/docs/TECH213370

[A_O_]

It is possible to have this known issue -https://www.symantec.com/docs/TECH213370

Indeed I have installed a couple days ago the last update through LiveUpdate.

Where can I see this info that SP3 is installed?

[Sush---]

Hello A.O.,

   As alredy updated above you are indeed hitting a known issue mentioned in technote "https://www.symantec.com/docs/TECH213370"

Where can I see this info that SP3 is installed?

Open Backup Exec console and go to Backup Exec configuration button (yellow buttong on on left top corner besides HOME tab) --> Installation and Licensing --> Installed Updates

Here it will show if SP3 is installed or not.

Regards,

-Sush...

[A_O_]

Yes indeed, I have Service Pack 3 installed.

So, I should wait for a patch or hotfix of this problem.

Thanks for all help!

[Sush---]

Hello A.O.,

   Yes. Please subscribe to that technote. Whenever this issue will be resolved the fix will be delivered in SP release and that technote will be updated. If you have subscribed to the technote then you will get email notification about the same.

Regards,

-Sush...

[A_O_]

Hello Sush,

That is great. Thanks. I have subscribed to that technote.