Hello everybody,
I have installed Backup Exec 12.5 version (Central Server) on a Windows 2008 R2 Server. I also have deployed remote agents on some Linux Servers (Red Hat Enterprise 5 version), and on some Windows Server too. All the jobs are working without problems, but I have some troubles with one of Linux Servers. I have installed Remote Media Agent in this server because it belongs to my SAN, but when I launch a backup job with this option configured, the job finishes successfully without any errors or warnings. But the byte count is 0. If I configure this server with only remote agent (uninstalling remote media agent), the backup job works fine.
I have enabled the log on this server, and the log shows that server is trying to call a device path that no exists.
I am not sure if Tape Library that I have fixed is supported by Remote Media Agent. The library model is Dell PowerVault TL4000 Fibre Channel (IBM 3573-TL library with one drive IBM ULT3580-TD4). In the HCL documents, It's appears in Inquiry Library / Drive Column.
Other detail that I'd share with you is that there is a file called TILDBG.TXT. This file is on Windows / Linux Systems. On Windows, this file is ok but on Linux with remote media agent, this file contains these lines:
------------------ Adapters -------------------------------------------------
Adapter ( 1 ) LSI SAS based M
Adapter ( 2 ) LSI SAS based M
Adapter ( 3 ) ata_piix
Adapter ( 4 ) EMC LPe12000-E
Adapter ( 5 ) EMC LPe12000-E
Adapter ( 6 ) Veritas VirtHBA
------------------ Devices Not Detected By The Application ------------------
Robot ( 03,02,01 ) 02 IBM 3573-TL 8.62
Reason:
------------------ Devices In Host Bus Adapter Order ------------------------
Drive ( 03,02,00 ) 03 IBM ULT3580-TD4 97F0
Robot ( 03,02,01 ) 02 IBM 3573-TL 8.62
------------------ Devices In Application Order -----------------------------
Drive ( 03,02,00 ) IBM ULT3580-TD4 97F0 Ultrium:247:1
------------------ Serial Numbers -------------------------------------------
Robot ( 03,02,01 ) Serial Number = 00X4U78K6774_LL0
Drive ( 03,02,00 ) Serial Number = 1310164184
------------------ Robot Information ----------------------------------------
Robot ( 03,02,01 ) IBM 3573-TL 8.62
Number of Drives = 1 FirstDTE = 0100
Number of Slots = 44 FirstSSE = 1000
Number of Portals = 3 FirstIEE = 0010
Robot Serial Number = 00X4U78K6774_LL0
Robot DTE_01 Serial Number = 1310164184
Look at the line "------------------ Devices Not Detected By The Application ------------------". And below that, there is our Tape Library.
It means that the tape library is not supported by Backup Exec remote media agent? There is any workaround for this trouble?
I also visit this link from Symantec about Troubleshooting Remote Media Agent with no results.
http://seer.entsupport.symantec.com/docs/309891.htm
I also have installed all patches on Linux systems and on Windows systems.
Any ideas?
Best Regards.
