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Live Update fails LU1812 LU1806 downloads updates but fails to install

relhok
Level 3
Partner
Backup Exec 11d 7170 SP3 fails to update on SBS 2003 sp2. Hot fix 62, 62, 64, 65.

LU1812: A program that was part of this update failed when it ran. This update was not applied.
Installation failed, error summary...
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.

I have unistalled Live update and installed the latest version (3.3) checked all permissions of services
I am pulling my hair out as the Backups are failing and the fix says install updates - which I can't.

HELP please!!


1 ACCEPTED SOLUTION

Accepted Solutions

mtechnical
Level 3
I managed to get around this -
  • Download the latest service pack and install manually.  This was not in the Live update list. 
  • Reboot.
  • Download the updates manually
  • Install one by one - two failed
  • Reboot
  • Installed two failed updates successfully


View solution in original post

3 REPLIES 3

Ruchi
Level 5
Employee Certified
go to
c:\document and settings\all users\application data\symantec\backup exec\logs

There is a file called bkupinst.htm

can you attach the log file

mtechnical
Level 3
Hi Relhok,

did you get a reolution for this?

Thanks.

mtechnical
Level 3
I managed to get around this -
  • Download the latest service pack and install manually.  This was not in the Live update list. 
  • Reboot.
  • Download the updates manually
  • Install one by one - two failed
  • Reboot
  • Installed two failed updates successfully


View solution in original post