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LiveUpdate: Duplicated Updates

xadox
Level 5

I am using Backup Exec 15 on a Windows 2012 R2 mashine.

A have already installed the FP1:

FP1.png

But LiveUpdate tries to reinstal it for new:

LU.png

12 REPLIES 12

VJware
Level 6
Employee Accredited Certified

What happens if you go through the installation process ? Does it error out ?

Secondly, did you manually download and install FP1 ?

xadox
Level 5

What happens if you go through the installation process ? Does it error out ?

Yes. Error.

Secondly, did you manually download and install FP1 ? 

Yes. FP1 was installed manually.

VJware
Level 6
Employee Accredited Certified

What error do you receive ?

Also, was LiveUpdate launched using elevated rights ? (Launch BE using Run as admin and this will use elevated rights for LiveUpdate as well).

xadox
Level 5

Also, was LiveUpdate launched using elevated rights ? (Launch BE using Run as admin and this will use elevated rights for LiveUpdate as well).

Yes, it is running with UAC higher Admin rights.

What error do you receive ?

error.png

VJware
Level 6
Employee Accredited Certified

Does FP1 show as installed under Programs & Features ?

If yes, try running a repair of BE. If that doesn't help, you may have to uninstall and reinstall only LiveUpdate.

 

xadox
Level 5

Does FP1 show as installed under Programs & Features ?

Yes.

xadox
Level 5

you may have to uninstall and reinstall only LiveUpdate.

Were do I get the Setup File for it? 

VJware
Level 6
Employee Accredited Certified

Setup file is present with the BE installer files. Else, you can download LiveUpdate 3.3. from this link - https://support.norton.com/sp/en/us/home/current/solutions/v57903068_EndUserProfile_en_us

Uninstall LiveUpdate from Add/Remove programs. Remove the LiveUpdate folder from C:\ProgramData\Symantec. Reinstall LiveUpdate. If using any other Symantec product such as SEP, it will probably require a repair install to re-register itself with LiveUpdate.

xadox
Level 5

If yes, try running a repair of BE. If that doesn't help, you may have to uninstall and reinstall only LiveUpdate.

Repaired BE15 and uninstalled and reinstalled LU.

No help. Problem still there. 

VJware
Level 6
Employee Accredited Certified

Pls log a formal support case for an engineer to have a look @ your setup. Thanks.

xadox
Level 5

Since the rapair action I get the following error :( :

ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database. 

VJware
Level 6
Employee Accredited Certified

You may be facing this - https://support.symantec.com/en_US/article.TECH232192.html

If not, then stop all BE services. Open a cmd and browse to the BE directory. Run the following command -

catrebuildindex -r

Restart all BE services and check if the ODBC alerts still appear. If they do, do they appear when the services are started OR when a job runs OR randomly. Also, what is the complete description as per the event viewer ?