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Liveupdate fails LU1812

relhok
Level 3
Partner
I have SBS2003 SP2 with Backup Exec 11d 7170 sp3 . Updates worked fine till hot fix 59. since then no updates will install. i.e. hot fix 62 63 64 & 65.
Updates download ok then decompress ok but then fail to install.

I have read several other posts but no solutions that solve my issue. This has been going on for several months now and I need to get it fixed?
Has anyone found a solution for this yet!!

Help Please!!!!!!!

6 REPLIES 6

Abhijit_Soman
Level 6
Partner Accredited
These hotfixes requires SP4 has to be installed.

So install BE 11D SP4 first.

Symboy
Level 6
Accredited Certified

Hi

   Please check the link for downloading SP4


For 32 bit
http://support.veritas.com/docs/317520


For 64 bit
http://support.veritas.com/docs/317521


Not applicable
Hello Relhok, Registering msxml3.dll file may resolve this issue. check the technote http://support.veritas.com/docs/317912

relhok
Level 3
Partner
Tried to install SP4 - it failed.
Rebooted server and SP$ installed.
Hot fixes now installing with Liveupdate.
Why did Symantec not inform me that SP4 was required!!!!!!!!!!

Thanks for your help.

Abhijit_Soman
Level 6
Partner Accredited
Relhok

Symantec have clearly mentioned on the Hotfix download webpage i.e. SP4 is required before installing above mentioned hotfix.

Please read the 2nd line carefully on the webpages.

http://seer.entsupport.symantec.com/docs/326087.htm

http://seer.entsupport.symantec.com/docs/326086.htm

http://seer.entsupport.symantec.com/docs/319442.htm

http://seer.entsupport.symantec.com/docs/319441.htm


Abhijit_Soman
Level 6
Partner Accredited
hello

whats the update? have you applied the hotfixes?