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Login to backup exec 3600 appliance fail with "User authentication failed. Please enter valid passw"

Hi all

I have a problem with the access to our backup exec appliance web UI.
After a reboot of this appliance for change it domain, the access to the web UI is failed with the message:
"User authentication failed. Please enter valid password. If problem persists contact your System Administrator."Web UI.JPG

 


The local Administrator user, and a domain crendentials don't work now.

The BackupExec version is 15 and the appliance's model is 3600R4.

Please your help with this issue.
Thanks in advance.

2 Replies

Re: Login to backup exec 3600 appliance fail with "User authentication failed. Please enter val

connect to the appliance.Check on C:\Program Files\Symantec in opscenter directory if you find a security file. confirm if the hostname of the server is set correctly. Reboot the appliance after updating the security file with correct hostname. I have seen in one occassion because this file was not updated , then this issue was seen.

Re: Login to backup exec 3600 appliance fail with "User authentication failed. Please enter val

Thanks, Gurvinder.
Actually, I'm not able to log in on the appliance by RDP, but I try locally.
Meanwhile, I have a problem configuring the RDP access by Power Shell; this is the error: