Long erase error message

[715809537]

Hi guys

iam using Hp sdlt320 attached to windows 2003 server, and when i run the long time erase i got this error message:
The device, \Device\Scsi\cpqcissm1, did not respond within the timeout period.

The driver detected a controller error on \Device\Scsi\cpqcissm1.

i installed sp4 but the same error , anyone can support ?

[Gauri_Ketkar]

Hi,

*check whether the device or drive you are using is supported and tested with BEWS version 9.1 ?
http://seer.support.veritas.com/docs/271383.htm

http://seer.support.veritas.com/docs/271382.htm

*If yes install Veritas device drivers
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only).
http://seer.support.veritas.com/docs/273853.htm

*If no then plese install OEM device drivers
How to use original equipment manufacturer drivers with VERITAS Backup Exec (tm) for Windows Servers 9.x http://seer.support.veritas.com/docs/253974.htm

Stop RSM service on medien Server.

Refer the link given technote :

How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0

http://seer.support.veritas.com/docs/255501.htm

Update us on the SCSI settings information of device and revert for any further Query
Hope this will help you


Thank you
Gauri


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