Hi,
It wasn’t a big deal since reading the patch notes nothing really applied to us but now with SP1 we should get it fixed.
Made a case with support and get a very bad treatment, 3 days did not return call within a time frame we agreed upon, seems very illiterate when it comes to anything about BE. Seems like on the run constantly and cant logon or connect to the webex session.
Seems Symantec in its eager to save money on outsourcing costumer support is biting back hard.
Is it at all possible to get a support rep. to call us with a 4 hour agreed window, try to sound like they care, actually know a little or at least more than us about the product, focus and talk to the costumer and not sound like browsing through Starbucks Coffey menu while talking to us.
And what a shocker our case is added to awaiting customer information, for 3 days we waited on you.
Just terrible, i hope we are just unlucky here but if this is the standard for Symantec suport im migrating the "hell outta here".
Case Number 07595207 , awaiting customer , well it is not. Maybe better to get help here. Case notes below.
Since we upgraded our BE2012 to BE2014 , our live updates has failed, now downloading the files manually also fails , SP1 install fails , any patch we try Fails.
Installation starts to roll back right after Updating the backup exec database, SA is enabled all other forum entries have been tried, reinstalled BE2014 again (Repair) from media, tried to update again, no luck. logs from today attached.
