MSSQL$BKUPEXEC service failed to start due to the following error: The system cannot find the file

[elnooch]

I'm running Symantec Backup Exe TM 2010 R3. The error I'm getting is below, which is affecting the other Backup services to start. Please assist with this issue.

"MSSQL$BKUPEXEC service failed to start due to the following error: The system cannot find the file"

[pkh]

Go to Add/Remove Programs and repair BE.

[Kunal_Mudliyar1]

Goto services.msc

Locate SQLserver(bkupexec) service

goto the properties and check the path for that service

See if the path exists

Also check the event viewer to see if it specifies the path its looking for...

[MusSeth]

When did this issue start....were any kind of changes made to server any patch applied ...Did u try making any changes to sql eg. Moving database or so...

[lmosla]

Hello elnooch,

Have you gone into Tools < Backup Exec Services and Restarted the services?

[elnooch]

thanks for the replies. it happened after we updated the McAfee HIPS 7 to 8. tried numerous times to restart the services.

[Kunal_Mudliyar1]

You can try to goto SQL configuration in the SQL Server Configuration Manager. 

look for the BE instance (BKUPEXEC) and set the TCP/IP Protocol set to enabled if disabled

Try to restart the service

===also

1. Stop all Backup Exec services 

2. Start the service SQL Server (BKUPEXEC)

3. Launch the Backup Exec Utility by running the BEUtility.exe from X:\Program Files\Symantec\Backup Exec\

(where X: represents the drive where Backup Exec is installed)

4. In the middle pane of Backup Exec Utility, expand Known Computers > All Media Servers.  Select the media server by clicking on it

5. Right-click on the server name and select Change Database Access

6. In the User Name field, enter the user name that is specified for the Backup Exec Server service

7. In the Domain field, enter the user's domain.

8. Select Grant access.

9. Click OK

====

Make sure the sql service on localadmin

[elnooch]

Kunal,

I don't see the sqlservr.exe in the "Binn" folder.

[elnooch]

The status of the Media Server is "unknown", however with the missing path, which route should I trouble shoot first.

[Kunal_Mudliyar1]

You said this has happened after installing Mcafee...I am guessing if mcafee has deletd sqlservr.exe thinking of it as a virus.

Can you check in the quarantine of Mcafee if this file sows, if yes try to recover it.

[Kunal_Mudliyar1]

Dont worry about the above comment as I assumed the path is there as there was no response regarding this in your previous posts. Focus should be on getting the sqlservr.exe back

This is the cause of SQL service instance failing because sqlservr.exe is the service executable and is responsible for starting the sql instance service

[elnooch]

Couldn't fidn the sql.exe in the McAfee quarantine folder on the C drive

[Kunal_Mudliyar1]

In the backup exec DVD locate

\BE\WinNT\Install\SQLExpress

Run the setup for sqlexpress and follow the prompts

Hopefully this will add the missing sql exe

[elnooch]

so go with doing a "repair" with the install disk as suggested earlier?

[Kunal_Mudliyar1]

Just the sql part of it by running the sql installation located in the BE  DVD as of now.

Edit

If you dont have the dvd handy try this

1        Click "Start" on the desktop and select "Control Panel." Choose "Add or Remove Programs."
2        Click "Currently Installed Programs" and select the instance of Microsoft SQL Server 2005 to  repair. Click "Change."
3        Select "Database Engine" under the "Component Section" page, and click "Next."
4        Choose "Database Engine" in the "Feature Maintenance" page, and click "Next" to start the "SQL Server Installation Wizard."
5        Click "Next" on the "SQL Server 2005" setup page. Click "Next" again on the "System Configuration Check" page.
 6        Select "Complete the Suspended Installation" on the "Change or Remove Instance" page.
 7        Click "Next" on the "Error and Usage Report Settings" page, followed by "Install" on the "Ready to Update" page.
 8        Click "Next" on the "Setup Process" page, followed by "Finish" on the "Completing Microsoft SQL Server 2005 Setup" page.

[elnooch]

Just McAfee HIPS upgrade, now sqlservr.exe in Program Files (x86) is missing.

[Kunal_Mudliyar1]

I think its a bug with Mcafee as its not recognzing genuine files before deleting them

Can you disable Mcafee till the time you fix the sql issue?

[CraigV]

...if you're going to do a repair, do a proper repair. Repair BE itself using Add/Remove Programs as this will fix any other issues that you may/may not have!

Thanks!

[elnooch]

thanks for the help, will do a full repair.

[elnooch]

http://www.symantec.com/business/support/index?page=content&id=TECH23481

Is this the best way to do a full repair?