04-18-2013 05:50 PM
Solved! Go to Solution.
04-23-2013 09:31 PM
Problem
When you start the Backup Exec Remote Agent for Mac (RAMS) from an SSH session, backups may stall when encountering files or folders with non-ASCII characters in their names.
Cause
When you remotely access Mac OS X over SSH, the locale environment variables are not set, resulting in the session using C-language encoding.
If the Backup Exec Remote Agent for Mac is started over SSH, it inherits the encoding of the session, resulting in backups stalling when encountering file and folder names that do not match the C-language encoding.
Solution
OPTION 1
Start the Remote Agent from a Terminal session by connecting to the server using Apple Remote Desktop or VNC.
OPTION 2
Before starting the Remote Agent, execute the following commands in the SSH session:
export LC_ALL=en_US.UTF-8
export LANG=en_US.UTF-8
This will set the session's language to English (US) with UTF-8 encoding.
04-19-2013 12:20 AM
Please log a formal support case so that a full investigation can be performed.
04-23-2013 09:30 PM
Hi Colin,
We did this but unfortunately found that the person assigned to the case seemed more interested in getting the case of his desk than assisting us.
We were however able to solve the problem ourselves so I'll post the solution below in case other users encounter the error in the future.
04-23-2013 09:31 PM
Problem
When you start the Backup Exec Remote Agent for Mac (RAMS) from an SSH session, backups may stall when encountering files or folders with non-ASCII characters in their names.
Cause
When you remotely access Mac OS X over SSH, the locale environment variables are not set, resulting in the session using C-language encoding.
If the Backup Exec Remote Agent for Mac is started over SSH, it inherits the encoding of the session, resulting in backups stalling when encountering file and folder names that do not match the C-language encoding.
Solution
OPTION 1
Start the Remote Agent from a Terminal session by connecting to the server using Apple Remote Desktop or VNC.
OPTION 2
Before starting the Remote Agent, execute the following commands in the SSH session:
export LC_ALL=en_US.UTF-8
export LANG=en_US.UTF-8
This will set the session's language to English (US) with UTF-8 encoding.
04-23-2013 09:38 PM
Are you quoting for a Symantec document? If so, do post the link to this document.
04-23-2013 09:49 PM
Hi pkh,
No Symantec don't appear to have a document on this. This is something we prepared and sent back to support as it might be useful to have a tech note so people can avoid the problem in the future.