I've already spent HOURS troubleshooting this issue, have logged one support call and spent time with a 'technician' on the phone, but still no resolution. here's the deal, it seems to be a common one.
running bews 10d, sav 10, smse 4.6
when backing up the mailboxes (not the information store), the throughput throttles down to less than 1mb/min or hangs. oftentimes i can backup individual mailboxes successfully, but if i try to do them all (20), it invariably hangs.
i've already been referred to (or tried myself) the following tech docs:
in fact, this last one seems to be the best fit. except that it suggests that i disable virus scanning via the registry, and that's just plain ridiculous.
i've searched and read several threads here, but they only seem to offer the following suggestions:
- turn off anti-virus scanning (kind of defeats the purpose of having AV)
- make sure all occurrences of outlook are closed (this will never happen)
- ask veritas/symantec for this 'enhancement' (having products of the same company effectively work together hardly seems to me an 'enhancement', but rather something that should be fundamental)
my question for you veritas/symantec tech support is this: is there a solution to this problem, a problem that others have as well, that doesn't involve disabling anti-virus scanning?