I've already spent HOURS troubleshooting this issue, have logged one support call and spent time with a 'technician' on the phone, but still no resolution. here's the deal, it seems to be a common one.
running bews 10d, sav 10, smse 4.6
when backing up the mailboxes (not the information store), the throughput throttles down to less than 1mb/min or hangs. oftentimes i can backup individual mailboxes successfully, but if i try to do them all (20), it invariably hangs.
i've already been referred to (or tried myself) the following tech docs:
in fact, this last one seems to be the best fit. except that it suggests that i disable virus scanning via the registry, and that's just plain ridiculous.
i've searched and read several threads here, but they only seem to offer the following suggestions: - turn off anti-virus scanning (kind of defeats the purpose of having AV) - make sure all occurrences of outlook are closed (this will never happen) - ask veritas/symantec for this 'enhancement' (having products of the same company effectively work together hardly seems to me an 'enhancement', but rather something that should be fundamental)
my question for you veritas/symantec tech support is this: is there a solution to this problem, a problem that others have as well, that doesn't involve disabling anti-virus scanning?
Sorry to hear you're frustrated. I've got an identical setup software wise. Can I ask... What is your hardware configuration? How much data is involved? Are you backing up the mailboxes individually or just backing up the entire store at once?
no errors in the event logs. well, except the error that states the job has been cancelled because it's gone over the a maximum configured run time. i set a 5 hour limit on it (to back up 22GB), otherwise it will run the whole day.
i'm running server 2k3, sav v10, bews 10d. i have a full backup over the weekend where i backup both the information store and the individual mailboxes (along with the rest of my network). the mailbox piece takes over 15 hours when i just let it run. 15 hours for 22 GB.
during the weekdays i run a differential backup of network data (including the information store) and as a separate nightly backup, a differential backup of the individual mailboxes. i run the mailbox differential after exchange maintenance takes place. as i said above, i put a 5 hour limit on this mailbox differential, otherwise it would never finish.
any thoughts here?
p.s. your note that states "If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool," is not very helpful. i'm in the office only 3 days a week, so it's quite likely i will not be able to respond within 2 business days.
I don't think you are going to get anywhere with Ashutosh. It only took him 6 days to respond to this post.
If you look around in all the different threads you will see that the majority of useful information comes from the users and not the tech's (I'm not one of them. Just a nubee). Generally all they do is post a reply with a link to an article. 50% of the time they don't even read the entire post. Just the subject line. (Sorry guys. The evidence is all over this forum. A person makes a post giving their version and hot fixes loaded. The tech responds and tells them to install a hot fix that they already have loaded.)
What hardware are you using? Where are you backing up from and to what media? The more detailed info you can post the higher the chances that one of the real veteran users (not me) can point you in the right direction.
There are a lot of sharp users in this forum. Give some a little more and see what they can do for you.
My first question is "Do you really need to do Mailbox Backups in the first place?"
They are completely useless in the case of Disaster Recovery, are by nature of the kludge that Veritas uses extremely slow (tho they shouldn't run at 1 MB/min). Also, many users have had very little success actually restoring from them. (scan through the forums)
it is a little dated by now, but take a look at http://mail.tekscan.com/nomailboxes.htm If your want to backup the mailboxes of a couple of high profile users, fine, but as a general rule, there should be very little need to do them.
as you guys both probably know, if i ever want to restore an individual message (which i've done in the past), the only practical way is through individual mailbox backup/restore. granted, i haven't had to do it often, but you know as well as i do that the senior managing partner is going to want it once a year and will scream when it doesn't happen.
which is all, actually beside the point. here's this "feature" touted by symantec/veritas that doesn't work at all.
any veritas tech out there?
NOTE : If I do not receive your reply within two business days, Veritas/Symantec support will be marked assumed incompetent and will be moved out of the gene pool.
I have been following your posts as I am having the exact same issues with our mailbox backups. It runs extremely slow.
We also run infomation store backups 3 times a week to flush out the logs as they tend to grow rapidly.
In our company it is a requirement to backup individual users mailboxes due to the nature of our biz. And to be honest it is a whole lot easier to restore a single users mailbox from a mailbox backup than from an info store backup.
We are using a Dell PE1650, Windows 2003, BE V10.1 build 5629, with a Dell Powervault 132T tape drive, and of course with all of the updates as everybody is advised to do.
Our Info store backup runs fairly fast, but the mailbox backup which is somewhat large at averaging around 50 -60 Gbs runs very slow, and takes 21 - 30 hours depending on the day of the week. We backup once during the week and during the weekend. Obviously during the week our network traffic is higher and the job runs slower.
I had spent hours on the phone with Veritas and they werent much help in resolving the issue.
If any of the true experts are out there that have solutions we would all be grateful for help.
Boy you guys are really suffering. 33mb/min? Your data set is about the same size as ours (57gb last night). But doing an individual mailbox backup takes less than 3 hours for us. Not something you wanted to hear I'm sure.
I'm not the expert but I ask lots of questions. What's the config of your email server? Is it the same Dell PE1650 box? How long does your info store take to backup? What version of Exchange? Your Domain controllers, what OS are they? W2k or 2003?
my information store backs up perfectly fine. throughput for 31GB is 482mb/min. that's right, 482. it's great.
i have a dell powervault 122t SDLT 320 (autoloader).
here's a bizarre exception, and i hate to mention it because it's an anomaly. once, and only once to date, the individual mailboxes backed up well: 22GB in 3 hours (119MB/min). prior to and since that time, i've tried to run the same backup on the same day at the same time and it drops to the crappy throughput.
so ... it worked once. but for what reason, i don't know.
p.s. craig, thanks for noticing the note. i'd feared it was too subtle.
p.p.s. veritas techs, i will continue to taunt you until you respond with a competent answer.
You have Outlook installed on the Exchange server?
Here is an article about that.
The Microsoft article "Microsoft does not recommend installing Exchange Server and Outlook on the same computer" (http://support.microsoft.com/?kbid=266418) is unequivocal on the subject: Don't do it. Why not? Both Exchange and Outlook customize the Messaging API (MAPI) stack, but in different ways. Whichever product you install first will be broken by the second product's customization. In any case, my question would be why you want to install both products on the same system. If you're trying to provide email access for your administrators, a better alternative is to use Outlook Web Access (OWA). If you need the ability to create MAPI profiles�because of third-party product requirements, for example�the Microsoft article "How To Create MAPI Profiles Without Installing Outlook" (http://support.microsoft.com/?kbid=306962) describes how to do so by using the Automatic Profile Generator Program (newprof.exe) and other methods, rather than by using Outlook
Original article can be found at http://www.windowsitpro.com/MicrosoftExchangeOutlook/Article/ArticleID/44187/44187.html