Media Description not changeable in all Media Sets

[jayjay09]

Hello Community,

since I've installed all latest Updates through Live Update for Backup Exec 12.0 on my machine,
I'm not able to insert or change "Media Description" on any Media or Media Set.

I've already restartet the Symantec services, rebootet the machine and checked eventlog and Symantec Logfiles but do not get any errors.

When filling out Media Description it gets not saved when pressing OK button, the field stays empty.

Any hints or workarounds?

Thanks in advance!

[Colin_Weaver]

Have you reviewed this: http://entsupport.symantec.com/docs/289399

Oh and I just tested it on a 12.5 server and by bringing up the media properties I could change the Media Description and the change was saved afterwards. As such it is fixed in the latest version

[Colin_Weaver]

I just tested on a 12.0 SP3 server and that server also lets you correct the Media Description by bringing up the properties of a piece of Media and typing in the change - as such please confirm how you are changing the properties

[jayjay09]

Hello Colin Weaver,

how I'm changing the properties:

-double click the desired media
- type whatever I like in "Description" field
- hit "OK" button

But nothing got saved, also I'm not able to change any existing description in any media set or media
it has worked all the time, but stops with the latest updates.

[Colin_Weaver]

That's exactly what I did in latest updates with 12.5 (although not very latest updates in 12.0) so it is possible that one of the post SP3 hotfixes does have an unwanted effect.

[jayjay09]

And I think it's not prossible to uninstall the latest hotfixes afterwards?

[sam_tech]

 Hi Jay,

  The issue that you are facing has been fixed with SP3 for BE 12.0. Run the Liveupdate install SP3, restart the server and then try to change the Media description.

Please Mark this as a solution if this helps.

Regards,
Sandeep vaishnavi
Symantec Support

[PTUser]

Same Problem here, using BackupExec 12 with SP3 and latest patches does NOT resolve the issue

best regards
Michael

[jayjay09]

Yes I can also confirm, with SP3 it works like a charm but with latest patches it stops working.

[M_Ms]

I can also confirm. I`m using version 12.0 Rev 1364 on Windows Server 2008 Standard with SP2.

[jayjay09]

Just uninstalled all Hotfixes through Control Panel  -> Software and the last Hotfix in the list with No. 329863 did the trick.
Now I'm able to enter Media Descriptions as usual.

@ Symantec Support: Can you check this.

[M_Ms]

Confirm. After uninstalling hotfix no. 329863 I can change Media Description too. The same applies to Slot Properties window.

[Colin_Weaver]

I have reproduced this in 12.0 and have passed the issue over to our engineering team. Acknowledgement of the issue is available via

http://entsupport.symantec.com/docs/338094

As previously mentioned the latest updates fopr BackuP Exec 12.5 do not appear to cause the same problem - so instead of uninstalling the Hotfix our recommendation is to upgrdae to the latest version.

[M_Ms]

Hard to say. My LiveUpdate does not update my system to version 12.5
Should I update manually? If so, where can I find the upgrade.

[Colin_Weaver]

LiveUpdate only supports Service Packs and Hotfixes - version changes - such as 11.0 to 12.0 or 12.0 to 12.5 require you to upgrade (and have appropriate licenses) If you have a maintenenacne agreement with Symantec that includes software updates these licenses will be free - however free or not you would have to speak to customer care to get the updated licenses.

The 12.5 software can be downloaded as trailware from:

https://www4.symantec.com/Vrt/offer?a_id=51792
Note: Trailware becomes a full install just by adding in correct licenses.

[M_Ms]

Colin, Thanks for your clarification. Next week I will write to customer service and ask if I can for free (or not) upgrade to version 12.5.

[Colin_Weaver]

It appear that this issue had been parallel reported within the support organization and a solution for 12.0 is being planned as a hotfix.

We will be pulling the duplication of reporting on this issue - as such the correct document is
http://entsupport.symantec.com/docs/334224

This document will be modified once the hotfix is available.

[Colin_Weaver · Accepted solution]

 Hotfix has been released
http://entsupport.symantec.com/docs/336718

[M_Ms]

This patch is installed with LiveUpdate now and everything works fine. Thanks Colin.