02-10-2011 01:05 PM
Been working on an issue with Incremental backups failing for our Exchange server due to error: 0xe000035e.
After reseach I found the following: http://www.symantec.com/business/support/index?page=content&id=TECH140845&actp=search&viewlocale=en_US&searchid=1297351490318 Basically its a known issue and the only work around is to try and downgrade the remote agent from 2010 to 12.5. Well, I have not been able to find how to aquire the remote agent. Anyone have a link or location that I can get this from? Also, I was wondering if anyone had experiance with this and did this cause any further issues?
02-10-2011 01:26 PM
Link to download BE12.5 https://www4.symantec.com/Vrt/offer?a_id=51792
You will find the agent within the ISO
02-10-2011 01:27 PM
Hi
You will have to download BE 12.5 & then once downloaded in that go to winnt -install- you will see raws32 & raws64 folder so depending on 32 or 64 bit version you can copy them over & then install verion 12.5 remote agent
To download verison 12.5 please click on link below
BE 12.5 Installer - https://www4.symantec.com/Vrt/offer?a_id=51792
BE 12.5 SBS Installer - https://www4.symantec.com/Vrt/offer?a_id=51794
Thank You
02-10-2011 01:31 PM
Hi there,
You can refer the following documents before downgrading BE
http://www.symantec.com/docs/TECH124338
http://www.symantec.com/docs/TECH141370
02-11-2011 06:17 AM
Thanks for all the responses, I will review and update my progress.
02-11-2011 06:39 AM
@RRE yeah I saw those articles yesterday while researching the issue and checked them out. Our full and incremental are using a policy so the selection names are the same. I also checked the writer for any failures/errors and it did not report any.
Due to the time it takes to run a full backup, I am pushing a new remote agent for 2010 this weekend and seeing what its behavior is. I will then based on its failure or sucess try the downgrade. I know when we deployed 2010 the agents we had that were not upgraded had issues with selection lists. One report I found here with this same process the user reports that when the backup runs with the downgraded client it caused the mailbox stores to dismount. So I am a bit nevous just jumping on that one.
02-11-2011 09:25 AM
Hey Will ,
Did You tried this
1) create a new Policy for FULL & Incremental
2) Create a new selection list
3) Associate the selection list with the policy to create 2 new jobs
4) Run a full backup & then Incremental ---- if you are getting success , run the incremental for couple of days to verify results
Strategy -- Weekly FULL & Daily Incremental