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NetApp NDMP restore - Backup Exec 2010 r3

RedKing
Level 3

Hi All,

I'm having an issue trying to restore NDMP data from a backup tape that was created using the same server, tape drive and NDMP device as the restore job. I am just restore a folder containing some files. The folder is simply a sub directory of shared folder. The error received is;

 

"Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly. Final error category: Security Errors For additional information regarding this error refer to link

V-79-57344-65065"

 

I'm running Backup Exec 2010 r3 with SP2(Version 13.0 Rev. 5204 32-bit) and the tape drive is a rack mounted HP LTO-5 Ultrium 3000 SAS. I'm using the Symatec drivers for the tape drive and its running the latest firmware.

The NDMP device is a Netapp FAS 2040 running Data OnTap 8.1rc3

The following articles describe the problem but the solutions have not worked for me. The first article listed is the most accurate to my issue;

http://www.symantec.com/docs/TECH161386

http://www.symantec.com/docs/TECH156278

 

In the restore job I am using the same credentials as the original backup job. When creating the restore job a test of the credentials returns successful.

Can anybody help with this problem? I have not been able to find any articles or discussions that offer a solution.

 

Thanks in advance for any help,

Rory

1 ACCEPTED SOLUTION

Accepted Solutions

Backup_Exec1
Level 6
Employee Accredited Certified
Hi Rory, Got your point in this case, first of all please click on subscribe on the above link so that when symantec releases any updates for resolving the issue you would be notified too. About your question can I contact symantec for same , Please call licensing support for symantec to exactly check same and moreover as part of helping you they may allow you to open a case understanding your concerns Refer to below link for contact info http://www.symantec.com/support/assistance_care.jsp Thanks

View solution in original post

5 REPLIES 5

Backup_Exec1
Level 6
Employee Accredited Certified
Hi If you have tried suggestion in above link , then Please contact Symantec Technical support for assistance troubleshooting this issue if the above does not resolve the problem.As per the link suggest. http://www.symantec.com/docs/TECH161386 Thanks.

RedKing
Level 3

Hi,

Thanks for responding so quickly. I don't have a current maintenance agreement for the product. Would I be right to assume I am not entitled to technical support on this issue?

 

Thanks,

Rory

Backup_Exec1
Level 6
Employee Accredited Certified
Hi Rory, Got your point in this case, first of all please click on subscribe on the above link so that when symantec releases any updates for resolving the issue you would be notified too. About your question can I contact symantec for same , Please call licensing support for symantec to exactly check same and moreover as part of helping you they may allow you to open a case understanding your concerns Refer to below link for contact info http://www.symantec.com/support/assistance_care.jsp Thanks

Kiran_Bandi
Level 6
Partner Accredited

You would need to renew the support contract inorder to get any support from Symantec.

RedKing
Level 3

Thanks again. I've subscribed to the article 161386.

I've found that a hotfix was available so I'll try run the restore job again not that it's installed.

If it still fails I'll contact support as you've suggested.

Thanks again,

Rory