11-23-2012 02:05 AM
Hi Guys,
When I put a new tape in to a single Quantum tape drive it is not being seen. If I put a used tape in it is still not being seen.
If I restart the BE 2012 services the tapes are being seen.
I have even tried a inventory but it doesn't work as it says there is no media inserted.
I have another server with a Quantum drive that I don't have an issue with this.
How do I get this tape drive to see media when it is inserted?
John.
Solved! Go to Solution.
11-27-2012 12:08 AM
Hi
1 First of all BE 2012 should be on sp1a with 3 updates so check again what updates you have installed for same
2 To install latest symantec drivers please check link below
http://www.symantec.com/docs/TECH17931
3 Once done do a power cycle but powering off the server and library & then power on the rape drive first and wait for it to intialize and then power on the media server finally
Thanks
11-23-2012 02:12 AM
Hi
Please ensure BE 2012 is fully patched with sp1a and other updates , in device manager ensure tape drive is using latest symantec drivers
If all this is set up then use the h/w tool for the tape drive having issue and try to see from there if you are able to scan and perform read or write operation
Thanks
11-27-2012 12:03 AM
Hi Sameer,
The tape drive is using the Quantum tape driver, how do I get the Symantec one?
I have Version 14 Rec 1798 installed. Checked Live UPdate and no updates available.
John.
11-27-2012 12:08 AM
Hi
1 First of all BE 2012 should be on sp1a with 3 updates so check again what updates you have installed for same
2 To install latest symantec drivers please check link below
http://www.symantec.com/docs/TECH17931
3 Once done do a power cycle but powering off the server and library & then power on the rape drive first and wait for it to intialize and then power on the media server finally
Thanks
11-27-2012 12:40 AM
I have installed the Symantec tape driver, I am now verifying the SP1a and the the three updates.
The driver install requires a restart which I will do tonight.
John.
11-28-2012 12:53 AM
OK I am now getting closer.
Now when I put in a tape I just do an inventory but surely it should automatically pick up new tapes inserted.
11-28-2012 12:59 AM
Hi
Not sure what you want to say ,but yes whenever put a new tape in do inventory for BE
Thanks
11-28-2012 01:14 AM
In my other server I don't have to do that it auto recognises a new tape!!!
11-28-2012 06:31 PM
If you are using barcode labels and you import a tape, you don't need to do any inventory.