Currently we are trying to upgrade for from Backup exec 2016 to Backup Exec 20.3. As part of this we are facing issues while installing the 20.3 remote agent for windows.
We had to uninstall BE 16 manually from the remote agent as push was not working after sucessfully upgrading the media server.
The error that we are getting is "Product: Veritas Backup Exec Remote Agent for Windows - Update 'Veritas Backup Exec Remote Agent for Windows (Feature Pack 3)' could not be installed. Error code 1603".
Appreciate your help on this.
UAC is disbaled and tried rebooting the server several time.
Solved! Go to Solution.
Please see if one of these TNs helps:
Manual installation of the Remote Agent for Windows Systems (RAWS) works fine, but when attempting to install or upgrade it via the push install method fails at the beginning of the procedure.
Backup Exec Remote Agent Installation fails with Error "The return code from the MSI is: 1603"
I have tried both the articles but no help. There is no specific kind of erros which can address the issue in the RAWINST20.HTM.
Without seeing the entire install log it hard to tell what is causing the failure.
You indicated you removed the BE 16 agent manually? Do you mean thru Program/Features - Uninstall <- Did this complete OR do you mean you had to remove it via registry and deleting the \Symantec\Backup Exec\RAWS folder etc.
We tried to uninstall it from Control panel and it got failed. After that we tried to uninstalla it using microsoft programme install and uninstall tool. One correction the srever is WIN2k12 R2 64 Bit.