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Not reciving Email notifications of my Backup

Jack_Sperow
Level 5
Partner

Dear All,

 

Please help to resolve this issue i am not able to recive mails from my BE-12d Server. it was working till the last week but now i am not reciving any kind of alerts or informations from my Server.

How i can check it and resolve..

Please help..

Thanks in advance.

 

Regard's

Jack Sperow

1 ACCEPTED SOLUTION

Accepted Solutions

Jack_Sperow
Level 5
Partner

Hi Same has been done..

I check there another server which have same settings..

I tried Telnet to mail server on SMTP port by IP n Name..

Change mail ID and SMTP authentication then i tried again to send mail it works..

so i change again it as previus it was..

restart all services and then test again.. with one backup.. It start works with it also..

 

Thanks to all of you for supporting me and your ideas solution who helped me to isolate issue..

View solution in original post

13 REPLIES 13

JoaoMatos
Level 6
Partner

Hi,

What has changed? Check if antivrus is not blocking email notification.

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi Jack,

 

Go onto your media server and check if you can send a successful test email.

If not, try telnetting to port 25 on that media server...

 

Thanks!

Siddh
Level 4

Have you tried to telnet exchange server from BE media server on port 25, if this is done successfully.

As Matos said try sending test mail from configuration option also check if you have installed any anti mail spamming option in anti virus.

If test mail is sent successfully check you mail Que or trace the mail from sender ID.

RRE
Level 6

You can try the following 2 docs to resolve the issue

 

 

http://www.symantec.com/docs/TECH22965

 

http://www.symantec.com/docs/TECH29606

 

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...you just rephrased what was already said!

RRE
Level 6

Hi Jack,

 

 

Any update ?

Jack_Sperow
Level 5
Partner

Ya.. i realy sorry to delay reply..

YEsterday i check with sending Test Mail from Tools->Recipient->User->Property-> TestMail->

"***A test notification has been queued for delivery to the selected recipient.***"

Now what i can do for it..

 

Regard's

Jack Sperow

 

Jack_Sperow
Level 5
Partner

Hi Sidd,

 

How do i check qued mails please add some more words. because i am reciving error on every test mail it show me popup

a test notification has been queued for delivery to the selected recipient.

Regard's

Jack Sperow 

Jack_Sperow
Level 5
Partner

Hi JoaoMatos,

 

I checked they are using SEP as anti-virus there is no logs who can show any this with port 25 or smtp..

NTP Log file is empty.

Regard's

Jack Sperow

Jack_Sperow
Level 5
Partner

Hi,

 

Not getting.. pls specify..

Jack_Sperow
Level 5
Partner

?? Waiting.. Please do some needfull

Required ur inputs ASAP.. My porblem is incresing day by day..

Regard's

Jack Sperow

RRE
Level 6

Did you followed the 2 documents that i mentioned

Jack_Sperow
Level 5
Partner

Hi Same has been done..

I check there another server which have same settings..

I tried Telnet to mail server on SMTP port by IP n Name..

Change mail ID and SMTP authentication then i tried again to send mail it works..

so i change again it as previus it was..

restart all services and then test again.. with one backup.. It start works with it also..

 

Thanks to all of you for supporting me and your ideas solution who helped me to isolate issue..