cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Oracle11gR2 on Win2k8R2 Crashed by BackupExec Bedscomn.dll - Who has Solution?

underground
Level 2

 

Hello All,

I`m BJ. And I`m a system admin in Korea.

Today, my Oracle DBMS crashed by Backupexec Bedscomn.dll. when Archive backing up.

I`m not sure about How it crashed. Maybe when disconnect channel?

Anyway I got a process dump by DebugDiag when ORACLE.EXE crashed.

I wonder how can I fix it or get bedscomn.dll SYMBOL image.

I attached winDBG result below. Please check it what happened.

 

 - beremote file version = 13.0.5204.125

 - Oracle 11g R2

 - Win2k8 R2

 

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\dump\ORACLE__PID__4536__Date__01_05_2015__Time_04_06_38PM__8__Second_Chance_Exception_C0000374.dmp]
User Mini Dump File with Full Memory: Only application data is available

Comment: 'Dump created by DbgHost. Second_Chance_Exception_C0000374'
Symbol search path is: SRV* c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (16 procs) Free x64
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 6.1.7601.17965 (win7sp1_gdr.121004-0333)
Machine Name:
Debug session time: Mon Jan  5 16:06:38.000 2015 (UTC + 9:00)
System Uptime: 50 days 12:18:11.822
Process Uptime: 17 days 2:59:44.000
................................................................

Loading unloaded module list
................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(11b8.2f70): Unknown exception - code c0000374 (first/second chance not available)
ntdll!RtlReportCriticalFailure+0x62:
00000000`77934102 eb00            jmp     ntdll!RtlReportCriticalFailure+0x64 (00000000`77934104)
0:261>
0:261>
0:261> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for bedscomn.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for VXBSA.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for beorasbt.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for orageneric10.dll -
*** WARNING: Unable to verify checksum for oracle.exe
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for oracle.exe -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for orapls10.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for oracommon10.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for orantcp10.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for oran10.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for orauts.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for oraclient10.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for oranbeq10.dll -

FAULTING_IP:
ntdll!RtlReportCriticalFailure+62
00000000`77934102 eb00            jmp     ntdll!RtlReportCriticalFailure+0x64 (00000000`77934104)

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000077934102 (ntdll!RtlReportCriticalFailure+0x0000000000000062)
   ExceptionCode: c0000374
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 00000000779ab4b0

PROCESS_NAME:  oracle.exe

ERROR_CODE: (NTSTATUS) 0xc0000374 - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - <Unable to get error code text>

EXCEPTION_PARAMETER1:  00000000779ab4b0

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  oracle.exe

LAST_CONTROL_TRANSFER:  from 0000000077934746 to 0000000077934102

FAULTING_THREAD:  ffffffffffffffff

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_HEAP_CORRUPTION_AFTER_CALL

PRIMARY_PROBLEM_CLASS:  STATUS_HEAP_CORRUPTION_AFTER_CALL

DEFAULT_BUCKET_ID:  STATUS_HEAP_CORRUPTION_AFTER_CALL

STACK_TEXT:
00000000`779ab518 00000000`778ddc47 ntdll! ?? ::FNODOBFM::`string'+0x10c7c
00000000`779ab520 00000000`77671a4a kernel32!HeapFree+0xa
00000000`779ab528 00000000`75486dfb msvcr80!free+0x1b
00000000`779ab530 00000000`7bdcc7fb bedscomn!FS_CloseFileSys+0x9b
00000000`779ab538 00000000`7bdb1e74 bedscomn!FS_DetachDLE+0xc4
00000000`779ab540 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab548 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab550 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab558 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab560 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab568 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab570 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab578 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab580 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab588 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab590 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab598 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5a0 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5a8 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5b0 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5b8 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5c0 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5c8 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5d0 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5d8 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5e0 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5e8 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5f0 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab5f8 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab600 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab608 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc
00000000`779ab610 00000000`7bdb1e6c bedscomn!FS_DetachDLE+0xbc

FOLLOWUP_IP:
bedscomn!FS_CloseFileSys+9b
00000000`7bdcc7fb 488b8b28010000  mov     rcx,qword ptr [rbx+128h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  bedscomn!FS_CloseFileSys+9b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bedscomn

IMAGE_NAME:  bedscomn.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4f4f914a

STACK_COMMAND:  !heap ; dps 779ab518 ; kb

FAILURE_BUCKET_ID:  STATUS_HEAP_CORRUPTION_AFTER_CALL_c0000374_bedscomn.dll!FS_CloseFileSys

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_HEAP_CORRUPTION_AFTER_CALL_bedscomn!FS_CloseFileSys+9b

WATSON_STAGEONE_URL: 

Followup: MachineOwner

 

Thanks for read it.

 

 

3 REPLIES 3

AmolB
Moderator
Moderator
Employee Accredited Certified

Refer to the below article if your Oracle is in a clustured environment.

http://www.symantec.com/docs/TECH211796

VJware
Level 6
Employee Accredited Certified

Would recommend to log a support case for us to analyse the crash dump.

underground
Level 2

Thank for your reply~. AmoIB.

This is a stand alone Oracle DBMS.

Well....