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Outlook with DLO Agent

yonathanx20
Level 4

Hello my friends,

Why microsoft outlook stays starting for a long time when backup is running?
Many times I have to close DLO Agent and reboot Outlook.
This problem is not often, but if it happens with many users in the company.
Please some comments would be helpful.
I attach the picture of my problem.

Thanks

 

DLO User.jpg

7 REPLIES 7

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...it could be due to DLO backing up the *.pst file...

Thanks!

yonathanx20
Level 4

Hello,

I don't understand, maybe the file pst file is corrupt?

This is what you men me?

pkh
Moderator
Moderator
   VIP    Certified

What version of DLO are you using?  Maybe you should post this question on the DLO forum.

yonathanx20
Level 4

Hello,

This is the version Symantec Backup Excec 2010 R3

Thanks

pkh
Moderator
Moderator
   VIP    Certified

If Outlook 2010 is a 64-bit version, then it is not supported.  See the document below

http://www.symantec.com/docs/TECH136247

VJware
Level 6
Employee Accredited Certified

Do ensure, you are using the VSS method to backup the .pst files and not Message Incremental method. This issue can occur when using the latter method due to the way MAPI calls work. (VSS method is available only from SDLO 7.0 onwards)

 

 

yonathanx20
Level 4

hello,

is not a 64-bit version.