Physical Volume Library Drive not available.

[aungaung84]

Hi 

I am having problem on my Symantec Backup Exec Server 11d .

I cannot run backup job.

The error is Physical Volume Library Drive not available.
 

I just changed the Domain

Administrator password which i used for Backup Services

and deleted the old domain admin account name listed in the

credentials which is the domain name we are not using anymore.

Which Services should be running under Domain account .

I have attached screenshots for you review.

Could you please advice me

[Riyaj_S]

You may follow the steps mentioned in following Technote to fix this :

http://www.symantec.com/docs/TECH38988

How to update Backup Exec media server configuration information, including server name and domain name changes.

[aungaung84]

Hi

When i try restart services 

some services failed to start

Start services on server: KL-POSDW

Starting Backup Exec Remote Agent for Windows Servers on KL-POSDW.

The service Backup Exec Remote Agent for Windows Servers has been started on KL-POSDW.

Starting Backup Exec Device & Media Service on KL-POSDW.

Error starting the service Backup Exec Device & Media Service on KL-POSDW.

The service did not start due to a logon failure.

Starting Backup Exec Server on KL-POSDW.

Error starting the service Backup Exec Server on KL-POSDW.

The dependency service or group failed to start.

Starting Backup Exec Job Engine on KL-POSDW.

Error starting the service Backup Exec Job Engine on KL-POSDW.

The dependency service or group failed to start.

Starting Backup Exec Agent Browser on KL-POSDW.

Error starting the service Backup Exec Agent Browser on KL-POSDW.

The dependency service or group failed to start.

Starting Backup Exec DLO Administration Service on KL-POSDW.

Error starting the service Backup Exec DLO Administration Service on KL-POSDW.

The service did not start due to a logon failure.

Starting Backup Exec DLO Maintenance Service on KL-POSDW.

Error starting the service Backup Exec DLO Maintenance Service on KL-POSDW.

The service did not start due to a logon failure.

Start services on server KL-POSDW completed.

Processing services completed! 

Should they be runnning under domain Admin Credentials or Local Admin ?

Thanks a lot

[aungaung84]

Hi

I managed to restart all services using local Admin .

But when backup job starts 

there is popup box says

Authentication failed on connection to server.

Attached is screenshot.

[pkh]

I managed to restart all services using local Admin .

You should not be using a local admin for the BESA.  The requirements for the BESA are given below

Requirements for the Backup Exec Service Account (BESA).

Normally, for a domain, a domain administrator account is required.

[CraigV]

...if you've just changed the BESA account password in AD, then open up BEutility.exe --> All Media Servers and right-click your server name before going to Change Service Account...

Put in the the username/password of the BESA account and let BEutility reset them.

restart the services if need be, and then check again...

[aungaung84]

Hi Thanks a lot

should all services be running under domain admin or 

which services should be under domain admin .?

[pkh · Accepted solution]

The Server, Job Engine, Management Services, Agent Browser and the Device & Media services needs to have domain admin ids.

[aungaung84]

Thank you very much.

Finally managed to solve problem.