02-18-2016 01:42 AM
Hello,
installed to test Symantec Backup Exec Server,
but I have a problem:
When you install client computers receive the following:
Upon installation of the client over Windows 10 Pro, it is installed correctly without any problems.
When installing the client on WIndows 10 Home, the installation ends with error 1603 and in no way can be installed.
- No antivirus, no UAC, no firewall or other software that prevents the installation
The experiment was conducted on brand new computers installed.
Please explain why the client does not want to install on Windows Home versions ????
Best Regards,
02-18-2016 01:54 AM
Windows 10 Home editions shows supported in the BE 15's SCL.
Have you tried a local install of the Remote Agent ?
Would you attach the install log as well ? Thanks.
02-18-2016 02:21 AM
02-18-2016 03:07 AM
02-18-2016 03:37 AM
As per the log, try this KB article - https://www.veritas.com/support/en_US/article.000007922
02-18-2016 06:02 AM
Well tried in Method 1, I think the result is the same attachment log file
Note: There is no problem to buy the product, but it must be working and watching as it does not apply to this;)
02-18-2016 06:13 AM
Are you launching the installer using "Run as admin" ?
02-18-2016 06:39 AM
02-18-2016 06:42 AM
To run with administrator option:
02-18-2016 09:57 PM
Check these articles for any remaining traces of the failed Remote Agent install and remove them -
https://support.microsoft.com/en-us/mats/program_install_and_uninstall
https://www.veritas.com/support/en_US/article.TECH130940
https://www.veritas.com/community/blogs/symantec-backup-exec-2014-remote-agent-manual-uninstall
The last 2 ones contain references to the registry entries if any present. Remove the traces and reboot the system. Retry running a silent install.
If it still fails, would recommend logging a formal support case.
02-19-2016 02:57 AM
To explain it to clear.
Delete your entire computer.
Install a brand new Windows 10 Home and client module does not want to install. I tried everything !!!
Install a brand new Windows 10 Pro and client module is installed without problems.
Please let me hanging so why ???
Who do I contact for help ????
02-19-2016 03:43 AM
02-19-2016 05:13 AM
The company has 80 Windovs Home and 300 Windovs Pro .....10 Windows Server 2008 R2 Datacenter ....
02-19-2016 07:03 AM
02-19-2016 07:13 AM
I do not want to have a domain !!!
If so why the client is installed on Windows 10 Pro, he is not in the domain !!!
02-21-2016 11:12 PM
Case created in Support .... no result by watching the speed of reaction of these gentlemen I wonder if it will not be better to look competitive product Acronis ... like ... this was my leaders three days of silence :(