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Problem with VCB and Backup Exec 12.5

Miguel_Ib__ez
Level 2
 Hello.

I've got a problem backing up my VMs with VCB.

I've got a VCB proxy with Backup Exec 12.5 connected to a SAN Fibre-Channel.

The software has always let me to back my VMs up, but now I'm always getting this error:

Error: Failed to open the disk: Cannot access a SAN/iSCSI LUN backing this virtual disk. (Hint: If you are using vcbMounter you can use the option "-m ndb" to switch to network based disk access if this is what you want.) If you were attempting file-level access, stop the vmount Service by typing "net stop vmount2" on a command prompt to force vmount to re-scan for SAN LUNs and re-try the command.

I've searched for this error in Symantec webpage, but the solution they provide doesn't work: http://seer.entsupport.symantec.com/docs/308860.htm

During the process, I see that an snapshot of the VM is taken and I see some files (vmx, nvram....) in the temporary folder I've set in the Backup Proxy. The only files that are not sent are the vmdks.

Has anybody got any idea about this problem?

Best regards
1 REPLY 1

Hemant_Jain
Level 6
Employee Accredited Certified
Is MPIO component of MS iscsi initiator installed on the proxy server?
Thanks