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Problem with agent resulting in failing automatic cancellation

pdz-otg
Level 2

Situation:

BE12 + several windows servers

 

I have a problem with a agent on one of our servers.

After installing BE12 and deploying the agents everything works fine, i made a backup job and all ran fine.

But the second time/day the job was stalled before backing up the server on wich for some reason the agent service is hung. On this server I cannot restart the BE agent service, a reboot is neccessery.

From another job it's impossible to get a selection list from this server, once again a reboot is the only solution.

Despite i configured auto cancellation on 8 hours, the job keeps running and has to be cancelled manually.

After rebooting the server the jobs runs fine again but every second day the agent fails.

For now I made a script to reboot this server before the backup job begins...

 

I uninstalled en reinstalled the agent severel times without any result.

 

Doen anybody have any ideas to solve this matter?

 

 

1 REPLY 1

LHansen
Level 3

Greetings,

 

Is the agent problem unique to just the remote server in question?

What Operating System and Service pack resides on the remote server?

 

The reason for the above questions is that I have had issues with remote agents that have been resolved by reinstalling the current service pack or updating to the current level.

 

Hope this helps

 

Larry