Problem with test enviroment

[higonokami]

Hello,

need assistance. I got a test enviroment with Backup Exec 2014 SP2 on Windows 2012R2 (Used License is a test license (not for Resale) - cause we are service provider).

I tried Backup Exec with all SQL databases and it worked fine. But a standalone Exchange server 2013 CU7 (installed on Windows 2008R2) is only backuped up successfully as a VM (Exchange Server and Backup Server are in VM enviroment).

When we use a backup job with Windows Remote Agent the result is alwalys the same. Error message  "Endgültiger Fehler: 0xe000038d - Backup Exec konnte die Exchange-Datenbank nicht sichern, da keine ordnungsgemäße Kopie der Datenbank gefunden wurde.
Endgültige Fehlerkategorie: Ressourcenfehler"

Information via V-79-57344-909

But I can´t find any usefull information. Can someone help me?

Best regards

Ralph

[CraigV]

Hi Ralph,

The TN below relates to your error so check it out:

http://www.symantec.com/business/support/index?page=content&id=TECH215618

Thanks!

[pkh]

Only CU6 is supported, not CU7. See the SCL below http://www.symantec.com/docs/TECH217478

[higonokami]

Thank you for your response.

All options with GRT are not enabled. I´ve checked this.

CU5 was installed before and it don´t work. So I changed to newest CU. In SCL I see this:

"To back up Microsoft Exchange Server 2013, you must install Backup Exec on a Microsoft Windows 2008 R2 SP1 64-bit server or newer"

CU7 is listed.

Does it mean that 2012 R2 is not supported in this enviroment? I can change my mediaserver to  Windows 2008R2 and will inform you as soon as possible.

[VJware]

Would recommend to try these KBs as well :-

http://www.symantec.com/business/support/index?page=content&id=TECH125261

http://www.symantec.com/business/support/index?page=content&id=TECH211305

No need to change your media server's OS as the 2008 R2 is the minimal OS requirement.

If AOFO is enabled, pls do disable it as well for the Exchange backup.