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Problem with upgrade

Shahin
Level 6

Hi,

We try to upgrade from 2010 R2 to 2010 R3, when run the browser.exe we cannot see the content of the install page.

we see this:

Any idea what causing this?

ProblemupgradeR3.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

CraigV
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Then you need to see where you can repair IE, and check the Event Viewer for any errors logged there.

Also make sure Windows is fully patched.

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18 REPLIES 18

CraigV
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Is this on an ISO?

You can try a restart of the server and then run the upgrade again. Stop any AV running in case this is causing the issue.

Thanks!

pkh
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Are you running the installation DVD when you logged on locally to the media server?

Shahin
Level 6

Hi Craig,

 

Thanks as always for your replay,

Yes this is a ISO, I used the same ISO to install the BE in a Test enviorment and it did work

I did disabled the AV on this machine, also this server just last night was rebooted (windows updates). but still get this same issue.

can I run the setup directly from

F:\Install\ISOs\Backup_Exec_2010_R3_13.0.5204_ZOnder SP1\BE\WinNT\Install\BEx64 right?

 

Thanks

pkh
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No. You are supposed to run the browser.exe at the root directory of the installation DVD. The installation process will choose the appropriate bit for the OS of the media server

CraigV
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use the setup file in the root of the ISO. Either setup.exe or browser.exe.

CraigV
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So, try the following:

1. get an ISO application and then use this to mount the ISO.

2. Open up mstsc.exe (if using remote desktop) as follows: mstsc.exe /admin and run the browser.exe again.

Thanks!

Shahin
Level 6

Hi,

I dont have seyp.exe in the root directory, only browser.exe.

If I run the browser.exe then get the page that you see.

@PKH,

this server is a Terminal server in a data center, so we did download the iso then extract it and run the browse.exe from there. just to be sure the iso if good I just run the browse.exe on other server and everything shows there.

I think this issue is IE brwoser.

Thanks

Edit:

also did reset the IE to its default settings but still get the same issue

Shahin
Level 6

Sorry Craig No change, get the same page.

CraigV
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OK...if this works from another server, have you tried to mount that ISO on another server and share that? Or try redownload the ISO?

CraigV
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Wait, read the TN below as this seems to address your issue:

https://www.veritas.com/support/en_US/article.TECH160941

It has to do with .Net Framework...

Colin_Weaver
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If this is a terminal server are you setting it to Install Mode before attempting the install?

 

Also if UAC is involved I would suggest disabling it.

 

Failing that this could be a .net issue (or as an outside thought default internet browser issue as we may need IE)

Shahin
Level 6

I did check the .net and I can see that .net 4.5 is installed on this machine.

UAC is disabled and I tried to run it with option run as admin.

Also as you can see when I run the brwoser.exe it is not completly blank (see please my first post)

 

@collin,

yes this machine is RDS server 2008 R2. I did try to run the F:\Install\ISOs\Backup_Exec_2010_R3_13.0.5204_ZOnder SP1\BE\WinNT\Install\BEx64  and there I get a warning that this machine is a Terminal server.

Thanks

 

 

CraigV
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Repair .Net and try again...worth a try.

Shahin
Level 6

Sorry to say but cannot just remove the .net becuase there are other application on this machine that use the .net

We know the version of the OS is X64 why can't we just run the setup from the \BE\WinNT\Install\BEx64?

 

Thanks

CraigV
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I didn't say remove it, I said repair it if you can...

Shahin
Level 6

OK we did run the .net setup over the current one reboot the server but still get the same issue.

I think there is something wrong with the IE on this server.

 

CraigV
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Then you need to see where you can repair IE, and check the Event Viewer for any errors logged there.

Also make sure Windows is fully patched.

Shahin
Level 6

Thanks you craig we will try that