11-11-2015 03:42 AM
Hi,
We try to upgrade from 2010 R2 to 2010 R3, when run the browser.exe we cannot see the content of the install page.
we see this:
Any idea what causing this?
Solved! Go to Solution.
11-11-2015 05:44 AM
Then you need to see where you can repair IE, and check the Event Viewer for any errors logged there.
Also make sure Windows is fully patched.
11-11-2015 03:50 AM
Is this on an ISO?
You can try a restart of the server and then run the upgrade again. Stop any AV running in case this is causing the issue.
Thanks!
11-11-2015 03:55 AM
11-11-2015 04:00 AM
Hi Craig,
Thanks as always for your replay,
Yes this is a ISO, I used the same ISO to install the BE in a Test enviorment and it did work
I did disabled the AV on this machine, also this server just last night was rebooted (windows updates). but still get this same issue.
can I run the setup directly from
F:\Install\ISOs\Backup_Exec_2010_R3_13.0.5204_ZOnder SP1\BE\WinNT\Install\BEx64 right?
Thanks
11-11-2015 04:13 AM
11-11-2015 04:14 AM
use the setup file in the root of the ISO. Either setup.exe or browser.exe.
11-11-2015 04:26 AM
So, try the following:
1. get an ISO application and then use this to mount the ISO.
2. Open up mstsc.exe (if using remote desktop) as follows: mstsc.exe /admin and run the browser.exe again.
Thanks!
11-11-2015 04:26 AM
Hi,
I dont have seyp.exe in the root directory, only browser.exe.
If I run the browser.exe then get the page that you see.
@PKH,
this server is a Terminal server in a data center, so we did download the iso then extract it and run the browse.exe from there. just to be sure the iso if good I just run the browse.exe on other server and everything shows there.
I think this issue is IE brwoser.
Thanks
Edit:
also did reset the IE to its default settings but still get the same issue
11-11-2015 04:30 AM
Sorry Craig No change, get the same page.
11-11-2015 04:37 AM
OK...if this works from another server, have you tried to mount that ISO on another server and share that? Or try redownload the ISO?
11-11-2015 04:37 AM
Wait, read the TN below as this seems to address your issue:
https://www.veritas.com/support/en_US/article.TECH160941
It has to do with .Net Framework...
11-11-2015 04:39 AM
If this is a terminal server are you setting it to Install Mode before attempting the install?
Also if UAC is involved I would suggest disabling it.
Failing that this could be a .net issue (or as an outside thought default internet browser issue as we may need IE)
11-11-2015 04:49 AM
I did check the .net and I can see that .net 4.5 is installed on this machine.
UAC is disabled and I tried to run it with option run as admin.
Also as you can see when I run the brwoser.exe it is not completly blank (see please my first post)
@collin,
yes this machine is RDS server 2008 R2. I did try to run the F:\Install\ISOs\Backup_Exec_2010_R3_13.0.5204_ZOnder SP1\BE\WinNT\Install\BEx64 and there I get a warning that this machine is a Terminal server.
Thanks
11-11-2015 05:02 AM
Repair .Net and try again...worth a try.
11-11-2015 05:17 AM
Sorry to say but cannot just remove the .net becuase there are other application on this machine that use the .net
We know the version of the OS is X64 why can't we just run the setup from the \BE\WinNT\Install\BEx64?
Thanks
11-11-2015 05:20 AM
I didn't say remove it, I said repair it if you can...
11-11-2015 05:40 AM
OK we did run the .net setup over the current one reboot the server but still get the same issue.
I think there is something wrong with the IE on this server.
11-11-2015 05:44 AM
Then you need to see where you can repair IE, and check the Event Viewer for any errors logged there.
Also make sure Windows is fully patched.
11-11-2015 06:33 AM
Thanks you craig we will try that