Problems to restore an Mailbox E2K3

[somitec]

Hello anybody,

first off all - sorry for bad english.

I try to restore an Mailbox an an Win 2003 SBS Server with Backup Exec 11d.
The Job log said everything is all right. But if i try to restore i choos the storage group, see the public and private store - an then empty...
funnily enough i see an Tool Typ when i move the mouse over the informationstore with the date 01.01.2098.

All options in the Backupjob are set correctly i checked it over again.

Oh i write full backups to an DLT Tape if i backup the exchange to teh hdd i see all my mailboxes but all options are the same (except this date)
So can someone help me how i get the restore?

Thank you.

Greets

Michael

[CraigV]

Backing up to tape doesn't really allow a proper restore of Exchange. You have to stage your backup to disk.
Read this article I wrote and you should come right. I have used it a couple of times, and no longer have restore failures.

https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-usi...

[somitec]

Hello Craig,

thank you for the how to - it works til the point i start the restore job.
so i can see the mailboxes and the item, select them and try to restore -but get an error. (see down on the page)
i checked the permission and credentials seems to be ok (bews say succed)
The Symantec KB says something about an wrong server name, but this is correct in my cas. i set the debug mode like ii was descriped in the KB.
I try diffrent ways to restore (offline backup, try to overwrite items in the store) but nothing fix my problem

Hopefully i add the errror message an the logfile.

The Message in the JOB Monitor:
************************
Auftrag beendet am Samstag, 6. Juni 2009 um 09:09:15
Abschlussstatus: Fehlgeschlagen
Endgültiger Fehler: 0xe000848c - Verbinden mit einer Ressource nicht möglich. Stellen Sie sicher, dass alle ausgewählten Ressourcen vorhanden und online sind, und versuchen Sie es erneut.
Endgültige Fehlerkategorie: Ressourcenfehler

Zusätzliche Informationen zu diesem Fehler finden Sie unter der Verknüpfung V-79-57344-33932

***************************************************
The Logfile "bengine"
[5148] 06/06/09 09:35:03 JobEngine::LaunchJob
[5148] 06/06/09 09:35:03 RunJobWithGuidAndServer( {A191AC04-0DF4-42F2-A5FA-B2F111C89F87}, NN-SRV01 ) = 0
[2968] 06/06/09 09:35:03 Thread for job Wiederherstellen 00022 ({A191AC04-0DF4-42F2-A5FA-B2F111C89F87}) starting
[2968] 06/06/09 09:35:03 viaNetwork enabled 0
[2968] 06/06/09 09:35:03 viaNetwork useAny 0
[2968] 06/06/09 09:35:03 viaNetwork protocol 0
[2968] 06/06/09 09:35:03 viaNetwork subnet ---><---
[2968] 06/06/09 09:35:03 viaNetwork MAC ---><---
[2968] 06/06/09 09:35:03 viaNetwork IPv4 Enabled 0
[2968] 06/06/09 09:35:03 viaNetwork IPv4 subnetAddress 0.0.0.0
[2968] 06/06/09 09:35:03 viaNetwork IPv4 subnetMask 0.0.0.0
[2968] 06/06/09 09:35:03 viaNetwork IPv4 autoObtain 0
[2968] 06/06/09 09:35:03 viaNetwork IPv4 physical
[2968] 06/06/09 09:35:03 viaNetwork selectedProtocol 0
[2968] 06/06/09 09:35:03 viaNetwork InterfaceIndexProtocol 0
[2968] 06/06/09 09:35:03 viaNetwork InterfaceIndex 0
[2968] 06/06/09 09:35:03 viaNetwork subnet <zero>
[2968] 06/06/09 09:35:03 viaNetwork PrefixLength 0
[2968] 06/06/09 09:35:03 viaNetwork ipAddr <zero>
[2968] 06/06/09 09:35:03 viaNetwork FallBackOptions 0xF Protocol Tunnel NIC Subnet
[2968] 06/06/09 09:35:03 Checking for Evaluation expiration.
[2968] 06/06/09 09:35:03 ENGSCRPT: ConvertDeviceName osId = 0X26
[2968] 06/06/09 09:35:03 ENGSCRPT: IN - oldDeviceName = \\NN-SRV01\Microsoft Information Store\Erste Speichergruppe
[2968] 06/06/09 09:35:03 ENGSCRPT: OUT - newName = \\NN-SRV01\Microsoft Information Store\Erste Speichergruppe
[2968] 06/06/09 09:35:03 BSD date: 5:27:109 time: 2:0:42
[2968] 06/06/09 09:35:04 Enter RestoreMessageHandler::SetTargetDeviceName
[2968] 06/06/09 09:35:04 OS ID is [0x26]
[2968] 06/06/09 09:35:04 Target OS ID is [0x26]
[2968] 06/06/09 09:35:04 Device Subtype is [0x2]
[2968] 06/06/09 09:35:04 Queried Device: \\NN-SRV01\Microsoft Information Store\Erste Speichergruppe
[2968] 06/06/09 09:35:04 Exit SetTargetDeviceName - deviceName: [\\NN-SRV01\Microsoft Information Store\Erste Speichergruppe]
[2968] 06/06/09 09:35:04 Enter RestoreMessageHandler::GetMachineName
[2968] 06/06/09 09:35:04 Exit GetMachineName - Machine name: [NN-SRV01]
[2968] 06/06/09 09:35:04 Enter RestoreMessageHandler::GetMachineName
[2968] 06/06/09 09:35:04 Exit GetMachineName - Machine name: [NN-SRV01]
[2968] 06/06/09 09:35:04 NDMPAgentConnector:SetupConnection(): Data Server = NN-SRV01
[2968] 06/06/09 09:35:04 Could not resolve the 'ndmp' service, error: 10109, using port 10000
[2968] 06/06/09 09:35:04 ndmpConnectEx: 'NN-SRV01' resolves to the local machine itself. So, we will try and connect to a loopback address ...
[2968] 06/06/09 09:35:04 ndmpConnectEx : Control Connection information: A connection was established between end-points 127.0.0.1:9494 and 127.0.0.1:10000.
[2968] 06/06/09 09:35:04 NDMP version 3 connection CONNECTED
[2968] 06/06/09 09:35:04 This BSD requires PDI restore. Checking to see if FS supports it
[2968] 06/06/09 09:35:04 FS supports PDI.
[2968] 06/06/09 09:35:04 Enter RestoreMessageHandler::SetTargetDeviceName
[2968] 06/06/09 09:35:04 OS ID is [0x26]
[2968] 06/06/09 09:35:04 Target OS ID is [0x26]
[2968] 06/06/09 09:35:04 Device Subtype is [0x2]
[2968] 06/06/09 09:35:04 Queried Device: \\NN-SRV01\Microsoft Information Store\Erste Speichergruppe
[2968] 06/06/09 09:35:04 Setting target path: []
[2968] 06/06/09 09:35:04 Exit SetTargetDeviceName - deviceName: [\\NN-SRV01\Microsoft Information Store\Erste Speichergruppe]
[2968] 06/06/09 09:35:04 ValidatePDILocation: Validating PDI location: [G:\Exchange_temp\IMG000002]
[2968] 06/06/09 09:35:04 Medienkennung: IMG000002
[2968] 06/06/09 09:35:04 Trying to create backup BSD \\NN-SRV01\Microsoft Information Store\Erste Speichergruppe for PDI restore
[2968] 06/06/09 09:35:04 NDMPAgentConnector:SetupConnection(): Data Server = NN-SRV01
[2968] 06/06/09 09:35:04 Could not resolve the 'ndmp' service, error: 10109, using port 10000
[2968] 06/06/09 09:35:04 ndmpConnectEx: 'NN-SRV01' resolves to the local machine itself. So, we will try and connect to a loopback address ...
[2968] 06/06/09 09:35:04 ndmpConnectEx : Control Connection information: A connection was established between end-points 127.0.0.1:9495 and 127.0.0.1:10000.
[2968] 06/06/09 09:35:04 NDMP version 3 connection CONNECTED
[2968] 06/06/09 09:35:04 NDMPAgentConnector::AuthenticateClient(): Using SSPI authentication with SLA/DLA as a fallback
[2968] 06/06/09 09:35:04 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): Attempting SSPI authentication...
[2968] 06/06/09 09:35:04 NDMP_SSPI: InitializeSecurityContext status 0x00090312 in 0 out 52
[2968] 06/06/09 09:35:04 NDMP_SSPI: InitializeSecurityContext status 0x00000000 in 190 out 72
[2968] 06/06/09 09:35:04 NDMP_SSPI: client authenticated with server
[2968] 06/06/09 09:35:04 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): SSPI authentication success.
[2968] 06/06/09 09:35:04 PDIRestoreBSDProcessor::EstablishPDIDataConnection() - data connection established successfully.
[2968] 06/06/09 09:35:04 PDIRestoreBSDProcessor::ProcessPDIDataTransfer: Starting data transfer between NN-SRV01 and NN-SRV01
[2968] 06/06/09 09:35:04 ERROR: 10 Error: Invalid device
[2968] 06/06/09 09:35:04 Enter RestoreMessageHandler::GetMachineName
[2968] 06/06/09 09:35:04 Exit GetMachineName - Machine name: [NN-SRV01]
[2968] 06/06/09 09:35:04 @@@@@@@MyCloseSocket called with sockfd = 1288(0x508) retval = 0
[2968] 06/06/09 09:35:04 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff) retval = -1
[2968] 06/06/09 09:35:04 NDMPAgentConnector::EndConnection(): Data Server = NN-SRV01
[2968] 06/06/09 09:35:04 @@@@@@@MyCloseSocket called with sockfd = 772(0x304) retval = 0
[2968] 06/06/09 09:35:04 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff) retval = -1
[2968] 06/06/09 09:35:04 NDMPAgentConnector::EndConnection(): Data Server = NN-SRV01
[2968] 06/06/09 09:35:04 Merging of BE / VSR Job Logs not necessary for this Type of Job
[2968] 06/06/09 09:35:04 Job thread terminating
[1040] 06/06/09 09:43:02 DeviceManager: timeout event fired
[1040] 06/06/09 09:43:02 DeviceManager: processing pending requests
[1040] 06/06/09 09:43:02 DeviceManager: going to sleep for 900000 msecs

[Gilly-Bhoy]

Hi,

Can you try a creds check within the properties of the restore job and verify it is successful?
Does the job run at all? Do you get a byte count at all?

Are you using GRT here? Is the disk you are using for the staging big enough to mount the info store?

Gilly

[CraigV]

http://seer.entsupport.symantec.com/docs/266177.htm

This is the link to your error.

[Matt_Alexander]

You may also want to look at this article, if you haven't already fixed the issue.

[somitec]

thanks to all.
i will give feedback about the status.