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Push Installation of RemoteAgent on a Server2008R2 failed

adonaubauer
Level 3
Partner
Hello!

Push Installation of RemoteAgent on a Server2008R2 failed.
(It's not a ServerCore Version)
Backup Exec v12.5 SP3 incl. all Updates.

Error log:

Symantec Backup Exec (TM) 12.5 for Windows Servers Installation Log


11-27-2009,21:15:17 : C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\setup.exe
11-27-2009,21:15:17 : CSetupApp::GetInstalledGUID
11-27-2009,21:15:17 : CSetupApp::LoadSetupXML
11-27-2009,21:15:17 : CSetupApp::ScanXML
11-27-2009,21:15:17 : C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Bin\Setup.xml
11-27-2009,21:15:17 : MSI File Name =
11-27-2009,21:15:17 : MSI Version = 3.1
11-27-2009,21:15:17 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
11-27-2009,21:15:17 : System Central Processor = 64
11-27-2009,21:15:17 : Product Type = SETUP_RAWSX64
11-27-2009,21:15:17 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
11-27-2009,21:15:17 : Current Installing GUID ={C5D4270D-457F-4DD9-B4D7-2B20940780D2}
11-27-2009,21:15:17 : Product Version = 12.5
11-27-2009,21:15:17 : CSetupSupport::IsValidMSIPackage
11-27-2009,21:15:17 : C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
11-27-2009,21:15:17 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
11-27-2009,21:15:17 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
11-27-2009,21:15:17 : Equal PID
11-27-2009,21:15:17 : The current user does not have write access to the C:\Windows\Installer directory.
11-27-2009,21:15:17 : The current user does not have write access to the C:\Program Files directory.
11-27-2009,21:15:17 : The install could not verify that the user has rights to required install folders.
11-27-2009,21:15:17 : CSetupAgents::InstallRAWS64Silent
11-27-2009,21:15:17 : CSetupSupport::IsValidMSIPackage
11-27-2009,21:15:17 : C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
11-27-2009,21:15:17 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
11-27-2009,21:15:17 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
11-27-2009,21:15:17 : Equal PID
11-27-2009,21:15:17 : CSetupSupport::GetInstallMode
11-27-2009,21:15:17 : InstallMode = MODE_INSTALL
11-27-2009,21:15:17 : Executing InstallMSXML.
11-27-2009,21:15:17 : MSXML 6.0 is installed on this system.
11-27-2009,21:15:17 : C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
11-27-2009,21:15:17 : The RAWS installing image version 12.5.2213
11-27-2009,21:15:17 : The RAWS installing PID {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
11-27-2009,21:15:17 : The RAWS64 target Image version , PID
11-27-2009,21:15:17 : CSetupSupport::CompareVersionOnImages
11-27-2009,21:15:17 : Installing Version 12.5.2213; (Major=12, Minor=5, Build=2213) > Target Version ; (Major=0, Minor=0, Build=0)
11-27-2009,21:15:17 : Start installing Agent...
11-27-2009,21:15:17 : CSetupApp::GetRAWSHostnameListCommandLine
11-27-2009,21:15:17 : /RAWSX64: -s /ADVRT:S2;
11-27-2009,21:15:17 : CSetupApp::ApplyLangTransform
11-27-2009,21:15:17 : CSetupApp::ExecuteRAWSPatches
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF309248.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF309251.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF312844.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF314325.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF314380.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF315371.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF317053.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF317966.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF319237.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF319699.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF320467.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RSP1.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Verify C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RSP3.msp is a valid patch file.
11-27-2009,21:15:17 : CSetupAgents::VerifyRAWSPatch
11-27-2009,21:15:17 : Command Line = INSTALLLEVEL=100 ADDLOCAL=RANT64,VFF REBOOT=ReallySuppress EXE_ENVOKED=1 ALLUSERS=1 ENABLEADVRT=1 RAWSADVRTISENAMELIST="S2;" TRANSFORMS="C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\1031.MST" PATCH="C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF309248.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF309251.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF312844.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF314325.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF314380.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF315371.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF317053.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213RHF317966.msp;C:\BEW-B200618C383A4284B623A6EA24CC1F16\VxPushRA\RAWSx64\Updates\RAWSX642213
11-27-2009,21:15:17 : A fatal error occurred during installation on server 'S4'.
11-27-2009,21:15:17 : ERROR: Installation failed with error 1603.
2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Hi there,

Try copying the installation folder for RAWS onto that server, and trying a local install.
I've seen the same thing happen with guys on the forum and that was the solution.

Laters!

CraigV
Moderator
Moderator
Partner    VIP    Accredited
Come right here?