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RALUS Install on Linux Mint 13

Hi

 We have a couple of Linux Mint 13 machines, and would like to install RALUS on them, however we are getting a failed install.

the following guide has been followed: -http://www.symantec.com/business/support/index?page=content&id=tech46461&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1412003525510c4Lm03FKauf36ad4Y2T7776g4z3kCSVGpX0Kv

When begining the install everything appears to be ok, as the checks appear to show RALUS is supported: -

"Checking OS Version on aservername...............................Linux 3.2.0-23-generic

Checking system support for aservername..........................Linux 3.2.0-23-generic supported by RALUS"

After selecting the options for Hostnames, IP addresses etc, we get a failed install message.

Installing VRTSralus 14.0.1798 on aservername..................Failed to install

The end lines of the logs are below, and the complete log is attached as installralus.txt: -

VxIF::Error:: Error in install_product_packages, target host == aservername.
VxIF::Info:: Unable to install RALUS on all target hosts.
VxIF::Error:: Unable to install RALUS on the target systems.

And I have made sure the libstdc++5 is installed.

Any help appreciated.

3 Solutions

Accepted Solutions
Accepted Solution!

Hi,   Mint is not listed on

Hi,

 

Mint is not listed on the SCL...check below:

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/175000/TECH1...

As such it is unsupported.

Thanks!

View solution in original post

Accepted Solution!

Even if you managed to get it

Even if you managed to get it working, it is still unsupported and hence not tested. At the worst case you could find that you are unable to restore from a successful backup

View solution in original post

Accepted Solution!

Unsupported Linux

Unsupported Linux environments may or may not return the same string during initial checks as supported environments (due to the nature of how Linux can be developed)  Then at a later point the installer makes a call that gets an invalid answer and it fails

View solution in original post

6 Replies
Accepted Solution!

Hi,   Mint is not listed on

Hi,

 

Mint is not listed on the SCL...check below:

http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/175000/TECH1...

As such it is unsupported.

Thanks!

View solution in original post

Thanks for the reply, I can

Thanks for the reply, I can accept Mint 13 is not supported as its based on Ubuntu 12.04 which isn't on the SCL. However why would the installer show that RALUS is comptable?

Even though its not officially supported, I was wondering if anyone had got this working, by altering some configuration.

Thanks

Accepted Solution!

Even if you managed to get it

Even if you managed to get it working, it is still unsupported and hence not tested. At the worst case you could find that you are unable to restore from a successful backup

View solution in original post

...while it may work, the

...while it may work, the minute you have an issue and try logging a call, Symantec isn't obliged to assist at all.

The question is whether or not this is worth trying to hack in order to work in your production environment, or get it working properly with something that does support it.

Alternatively, add this as an idea on the Ideas section below:

https://www-secure.symantec.com/connect/backup-and-recovery/ideas

Thanks!

All very fair points, and I

All very fair points, and I may add a request on the ideas page.

What does puzzle me though, is why the installer would say it is compatible, when it isnt, any ideas appreciated

"Checking OS Version on aservername...............................Linux 3.2.0-23-generic

Checking system support for aservername..........................Linux 3.2.0-23-generic supported by RALUS"

Accepted Solution!

Unsupported Linux

Unsupported Linux environments may or may not return the same string during initial checks as supported environments (due to the nature of how Linux can be developed)  Then at a later point the installer makes a call that gets an invalid answer and it fails

View solution in original post