Past the all dawn night on this issue !!! Bascally, RALUS AGENT 12.1364 + HOTFIX are not able to backup files with a path more long then 255 charaters !!! This is a really bad thing !!!
I have some path with "french caracters like é or ô" and seems to have the same problem. I started BEREMOTE ./beremote --log-console to see why the RALUS AGENT crash all the time.
The symptom : RALUS AGENT crash ! (see below) at least passing over the files will be better.
Hope, they will fix this issue soon. I can't believe a version like BE12 still have this kind of problem.
could you post the long directory paths. (ls –Rasl >longpaths.log)
Also does the RALUS cause a segmentation fault even when you backup just a single directory with long paths? Have you tried running a backup of just directories without long paths and paths without the french characters?
I would need to research on this. Maybe I could create a directory structure with long paths.
Also a coredump creation would help.
. How to Enable Core File Generation on a Linux Operating System
* Set the following env vars before you start RALUS in debug mode. Please start RALUS in the console mode (./beremote --log-console )
# export _VRTS_ALLOW_SIGSEGV_DFL_ACTION=1 # export _VRTS_ALLOW_SIGINT_DFL_ACTION=1 # ulimit –c unlimited
If the coredump is written, run an analysis in GDB by running the following commands and post it here:
thread apply all info stack
I can conitnue to try and assist you with this, but it may reach a point where the best solution will be to call into Technical Support. And if it turns out to be a product defect you get your money refunded for the support incident.