RALUS doen't appear on Media Server -- RALUS Agent not authorized

[cwatkins]

Hi All, we bought a Linux Agent license way back, never got it to work. So I've picked back up from where we left off.

Tried it on RedHat Linux ES4 and ES5 with no luck.

Installed the 7170 version from the 64 bit folder, and also had to install the compat-libstdc++ using yum.

Our initial problem in 2007 was that the beremote wouldn't start because of the missing c++ libraries. So I've solved that by installing the compat libraries using yum. So now the beremote runs, and automatically starts up etc.

Our problem is, our media server DOES NOT SHOW IT in the tree. If I added it as a "user defined entry", I just get an error: "An unknown error occurred within the NDMP sybsystem". You can see that it DID attempt to connect to beremote (see the debug log at bottom) and the console debug shows this: "RALUS Agent not authorized".

Here is the debug --output-console from the beremote (at bottom).

It APPEARS to be advertising to our Media server (dd5). To be sure I added both the IP and the hostname during the setup as "media servers".

QUESTION: Is there no license key to install on the media server for the remote linux agent? It doesn't show as an installed option, but when I try to get the license key from symantec licensing portal, it says that my serial number doesn't need a key. So I assume that the key IS NOT NEEDED to unlock any functionality, thus they just don't give you a key to enter into the media server?

Thanks in advance for any help!

Regards.

Cody

[root@dd9 bin]# ./beremote --log-console
ae144470 Fri Jan 11 11:19:56 2008 : Starting BE Remote Agent
ae144470 Fri Jan 11 11:19:56 2008 : Requested no generation of log file
ae144470 Fri Jan 11 11:19:56 2008 : No configuration file specified.  Using default.
ae144470 Fri Jan 11 11:19:56 2008 : Log to console: enabled
ae144470 Fri Jan 11 11:19:56 2008 : Successfully set the supplementary groups of the process
ae144470 Fri Jan 11 11:19:56 2008 : Starting NDMP processor
ae144470 Fri Jan 11 11:19:56 2008 : NDMPDMainThreadFunc spawned: grpid=1, tid=1084229952
40a00940 Fri Jan 11 11:19:56 2008 : FS_InitFileSys
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsnt5.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedssql2.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsxchg.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsxese.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsmbox.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedspush.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsnote.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsmdoc.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedssps2.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedssps3.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsupfs.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsshadow.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsoffhost.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   loaded libbedsvx.so
40a00940 Fri Jan 11 11:19:56 2008 :   loaded libbedsrman.so
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsagnt.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   loaded libbedssms.so
40a00940 Fri Jan 11 11:19:56 2008 :   loaded libbedssmsp.so
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsra.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   libbedsdb2.so could not be loaded: 0x       2 (2)
40a00940 Fri Jan 11 11:19:56 2008 :   loaded libbedsedir.so
40a00940 Fri Jan 11 11:19:56 2008 : Initializing FSs
40a00940 Fri Jan 11 11:19:56 2008 : FS 1 failed to initialize: 0xE000FE46
40a00940 Fri Jan 11 11:19:56 2008 : Function called: RMAN_InitFileSys
40a00940 Fri Jan 11 11:19:56 2008 : Using 'UTF-8' Encoding.
40a00940 Fri Jan 11 11:19:56 2008 :      VXMS Initialization OK.
40a00940 Fri Jan 11 11:19:56 2008 : Successfully resolved the "ndmp" service to port: 10000 (host order)
40a00940 Fri Jan 11 11:19:56 2008 : @@@@@@@MyCloseSocket called with sockfd = 5(0x5)    retval = 0
40a00940 Fri Jan 11 11:19:56 2008 : @@@@@@@MyCloseSocket called with sockfd = 6(0x6)    retval = 0
40a00940 Fri Jan 11 11:19:56 2008 : @@@@@@@MyCloseSocket called with sockfd = 7(0x7)    retval = 0
40a00940 Fri Jan 11 11:19:56 2008 : BETCPListener::BETCPListener: This system appears to be a Dual IP system
40a00940 Fri Jan 11 11:19:56 2008 : BETCPListener::BETCPListener: Successfully set the IPV6_V6ONLY option, this listener may behave as Dual Stack listener
40a00940 Fri Jan 11 11:19:56 2008 : Started NDMP Listener on port 10000
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: advertisement cycle started.
41e02940 Fri Jan 11 11:20:06 2008 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs
41e02940 Fri Jan 11 11:20:06 2008 : BENetConfigEx: Successfully refreshed adapter information.
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: EnumSelfDLE for file system 22 returned 0(0x0) and 1 DLEs
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: Nrds Message Len : 247.
41e02940 Fri Jan 11 11:20:06 2008 : VX_RemoveDLE: DestroyDLE()
41e02940 Fri Jan 11 11:20:06 2008 : ConnectToServerEndPoint: dest=10.200.1.35, service=6101
41e02940 Fri Jan 11 11:20:06 2008 : CreateConnection type=0 on socket 5 via BESocket OK
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: send of dd9 type 22 subtype 0 to target=10.220.10.35 port=6101 succeeded
41e02940 Fri Jan 11 11:20:06 2008 : ConnectToServerEndPoint: dest=dd5, service=6101
41e02940 Fri Jan 11 11:20:06 2008 : CreateConnection type=0 on socket 5 via BESocket OK
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: send of dd9 type 22 subtype 0 to target=dd5 port=6101 succeeded
41e02940 Fri Jan 11 11:20:06 2008 : NrdsAdvertiserThread: advertisement cycle complete.  Waiting 5 minutes before advertising again.
42803940 Fri Jan 11 11:20:11 2008 : NrdsAdvertiserThread: negative (purge) advertisement cycle started.
42803940 Fri Jan 11 11:20:11 2008 : NrdsAdvertiserThread: no purge is pending.
42803940 Fri Jan 11 11:20:11 2008 : NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 5 minutes before advertising again.
40a00940 Fri Jan 11 11:20:23 2008 : Control connection accepted : connection established between end-points 10.200.1.50:10000 and 10.200.1.35:2110
43204940 Fri Jan 11 11:20:23 2008 : DS_OpenSelectionService
43204940 Fri Jan 11 11:20:23 2008 : RMAN_FindDrives - Oracle RMAN Agent not authorized.
43204940 Fri Jan 11 11:20:23 2008 : VX_FindDrives - RALUS Agent not authorized.
43204940 Fri Jan 11 11:20:23 2008 : ndmpdBrowseInterfaceInit returns -536805818.
43204940 Fri Jan 11 11:21:10 2008 : @@@@@@@MyCloseSocket called with sockfd = 5(0x5)    retval = 0
43204940 Fri Jan 11 11:21:10 2008 : @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff)    retval = -1

[Ben_L_]

I license key is needed for the RALUS agent to work.  If you do not currently have a RALUS license, I would suggest contacting your sales rep to puchase one.

[cwatkins]

This is what we bought:

" SYMC BACKUP EXEC RALUS 11D WIN REMOTE AGENT FOR LINUX UNIX SERVERS I/O BASIC 12 MONTHS " (As displayed on http://licensing.symantec.com).

This is what the Symantec "License Key" system says when I enter my RALUS Serial Number:

The serial number you entered does not require a key. You may continue registering this license but you will not receive a license key.

This license can be registered with other licenses for this product. If you would like to register multiple licenses for this product, please enter the serial number and click the 'Add' button.

When I continue with the registration, this is the email I get:

SYMC BACKUP EXEC RALUS 11D WIN REMOTE AGENT FOR LINUX UNIX SERVERS I/O BASIC 12 MONTHS
Serial Number:  MXXXXXXXXXX
License Key:  Data Not Available

So, where would I get the license key from if the Symantec system will not give it to me?

[Ben_L_]

Give a call over to customer care or sales, they should be able to take care of it.

Customer Care: 1-800-327-2232

[cwatkins]

Well, customer care fixed the problem. The "Serial Number" that I had and was trying to use was for our maintenance, so she gave me the "product" serial number, and I was then able to get the license key from the licensing website.

Our Backup Exec server took the key, and the linux/unix servers "tree" now shows up!

Perfect! But it only took us a year....

Message Edited by cwatkins on 01-16-2008 11:13 AM