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RAW installation failing in BE 2010

mrinal_sarkar62
Level 6

Hi,

We have the following,

BE 2010 (13.0 Rev - 2896 64 bit)

OS - Windows Storage Server SP2(64bit).

Client Details:-

OS - Windows 2003 R2 (ENT) SP2 (32bit)

Previously, the client server was in the same domain where the BE server is currently now.

The Client server (i.e. File Server) have changed the domain. (Previously it was under "xyz" now it is " xyz.com").

Still the backup was working after changing the domain name in the client server.

Backup have failed for last one week ...

I was trying to uninstall the the agent from the client system. But it some how failed with the error code 1602... I then removed the agent manually...deleting regisrty ..folder ..all those staffs...

Now, when I was trying to install the agnet its giving verious error...

Some time it was giving 1603 error ..but when I was trying to install the agent from BE Media server following error is given...

Symantec Backup Exec Remote Agent (TM) 13 Installation Log

*****************************************************************************************************************************************************

 

04-07-2014,13:16:03 : Explorer exists. Launching UI.

04-07-2014,13:16:03 : Executing managed _Setup:

04-07-2014,13:16:03 : C:\BEW-1bd0bb8ec3fe436ab8e8497562b4fd7b\VxPushRA\RAWS32\install\_Setup.exe

04-07-2014,13:16:04 : Loading XML from:

04-07-2014,13:16:04 : C:\BEW-1bd0bb8ec3fe436ab8e8497562b4fd7b\VxPushRA\RAWS32\install\IFProducts.xml

04-07-2014,13:16:04 : ArgsDataParser::InitDictionary

04-07-2014,13:16:04 : AgentSeqDlgs::RawsDlgSequence

04-07-2014,13:16:04 : Set RAWS Media path: C:\BEW-1bd0bb8ec3fe436ab8e8497562b4fd7b\VxPushRA\RAWS32\install\media\

04-07-2014,13:16:04 : RawsDlgSequence::CheckInstMode

04-07-2014,13:16:04 : BEOperations::BE_GetInstalledProdCodeVersion

04-07-2014,13:16:04 : Found Current RAWS32 Product.

04-07-2014,13:16:04 : Equal PIDs.

04-07-2014,13:16:04 : Installing Version 13.0.2896; (Major=13, Minor=0, Build=2896) = Target Version 13.0.2896; (Major=13, Minor=0, Build=2896)

04-07-2014,13:16:04 : Equal PIDs, Maintenance Mode.

04-07-2014,13:16:04 : RawsDlgSequence::ValidateCmdLine.

04-07-2014,13:16:04 : Running in Maintenance mode

04-07-2014,13:16:04 : Trying to redirect to cached _setup.exe

04-07-2014,13:16:04 : The cached _setup.exe could not be found

04-07-2014,13:16:04 : Continuing install using Non-Cached media

04-07-2014,13:16:04 : BEOperations::BE_GetInstalledProdCodeVersion

04-07-2014,13:16:04 : Found Current RAWS32 Product.

04-07-2014,13:16:09 : The install failed with an unexpected error:Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.

04-07-2014,13:16:09 : at System.Windows.Forms.MessageBox.ShowCore(IWin32Window owner, String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon, MessageBoxDefaultButton defaultButton, MessageBoxOptions options, Boolean showHelp) at System.Windows.Forms.MessageBox.Show(String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon) at Symantec.BackupExec.AgentSeqDlgs.RawsDlgSequence.InitSharedData(SharedData pSharedData) at a.a(String[] A_0)

04-07-2014,13:16:09 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.

04-07-2014,13:16:16 : ERROR: Installation failed with error -532459699. GetLastError = :0

**********************************************************************************************************

 

Please, help.

Thanks

 

15 REPLIES 15

CraigV
Moderator
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Hi,


try installing the RAWS agent manually as per the TN below:

http://www.symantec.com/docs/TECH30491

Also, you should have a trust between the domains as this makes backing up between the domains easier. Read my article below...the concept of trust and security is the same, even without a CASO environment:


https://www-secure.symantec.com/connect/articles/howto-how-manage-server-another-domain-your-caso-server

mrinal_sarkar62
Level 6

Hi,

I have tried the installation from remote as well as from local..

same error..

I was going through this KB articles...

http://www.symantec.com/docs/TECH135883 

Where it say there need to be .net 3.5 in the system , but the .net 3.4 SP1 is already installed..

I am now trying to uninstall the .net 3.5 and trying to check...

mrinal_sarkar62
Level 6

Hi,

After removing the .net 3.5 and others version of .net ...

I have tried to install the RAW once again from media server(Push)...

Now it's givin the error-

*******************************

ERROR: Installation failed with error 1603. GetLastError = :0

********************************************

 

Now , what...

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

mrinal_sarkar62
Level 6

Hi,

no luck...

not happaning....

In fact I am unable to copy the RAWS32 files...windows error..

I have tried to execute from shared location...

The BE Installation appears "loading installation..." then dissapper after some time...

Thanks.

 

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...have you tried to reboot the target server? Especially if you're getting a Windows error when copying? Any AV installed? If so, stop and disable it and try again.

Thanks!

mrinal_sarkar62
Level 6

Hi,

yes tried to reboot the server..

MAcfee is installed...

Here is the taskmanager...

The remote installation was taking much longer time ....

Just to add...the task manager was disable... I have enabled through "gpedit.msc" adn regedit is also disabled..

Thanks.

CraigV
Moderator
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...don't see the image at all. Can you re-embed please?

Thanks!

mrinal_sarkar62
Level 6

Hi,

Here is the taskmanager ..

mrinal_sarkar62
Level 6

Hi,

Some how I am unable to upload the image..

Need to have a hot coffee with my Security adminstrator..

I will upload the image tomorrow..

Thanks.

lmosla
Level 6

As CraigV mentioned, did you try the install with MAcfee disabled?  also log in to the remote machine as a local admin.

pkh
Moderator
Moderator
   VIP    Certified

Build 2896 is the original BE 2010. I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP4 and the latest hotfixes.

After you have upgraded to R3 SP4, push out the remote agent again.

mrinal_sarkar62
Level 6

Hi,

Sorry for my late response...

Here i sthe task manager...

TasknmanagerJSPL.JPG

Thanks..

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Other than going back and making absolutely sure you have removed ALL traces of the the RAWS installation from that server, you might need to log a call with Symantec for further assistance.

Thanks!

mrinal_sarkar62
Level 6

Hi,

Yes, I did that yesterday...

Let see wait for the support team to contact me..

Thanks.