RSM cannot manage library Tape0. The database is corrupt

[ibrahim_bazarwa]

RSM cannot manage library Tape0. The database is corrupt.
I tried to disable remote storage manager from services,applied all hotfix belong to ms and symantec,put symanted on live update also.I also tried to delete the tape drive from device management and reinstlled the tape drive.I also checked that the pause option is not enable on the tape.Plz advice me how to rectiy.
Product-Symatec backup exec 12.5

[CraigV]

Hi Ibrahim,

Try the following:

1. Ensure Removable Storage service is stopped, and disabled.
2. Open up Backup Exec, and delete the device.
3. Open up Device Manager in Windows, and delete the device from there too.
4. Disconnect the tape device/autoloader from the server, and power down the server.
5. Start up the server with the tape drive disconnected.
6. Open up Backup Exec and Device Manager, and verify the device doesn't show in there at all. If not (and it SHOULDN'T), shut down the server again.
7. Reconnect the tape drive/autoloader, and start it up...
8...and the start up the server about a minute afterwards.
9. Open up BE, and run the Device COnfiguration Wizard, and install the drivers for the tape drive.
10. Verify that it's now working.

This is to delete the device completely and redetect it, which is sometimes the only way.

[Colin_Weaver]

Suggest making sure RSM is disabled (which you appear to have done already)
and then emptying your event logs as per
http://entsupport.symantec.com/docs/300454

[ibrahim_bazarwa]

is it possible that becoz of event log job sits is queue ?The server is on remote site,i will give it a look after half an hour.
Thanks for prompt reply.

[ibrahim_bazarwa]

Craig v
I tried to delete and reinstall the tape device from by reinstalling the tapeinst.exe utility.
Thanks

[ibrahim_bazarwa]

The most amazing thing about the issue is that the schedule job runs nicely but the jobs which i give directly by right clicking the device for example the inventory,erase,eject sits in queue !!!!!

[Colin_Weaver]

The RSM error message is cosmetic only (on service restart) and therefore not related to why jobs go queued.

[CraigV]

Ibrahim: I'd still suggest doing it through Backup Exec itself. Give it a go.

[ibrahim_bazarwa · Accepted solution]

the problem has been solved.the above error is gone just by removing the windows logs and the other problem is solved by doing pause and unpause the tape device.u all wondering but its true.amazing !!!!!!

[CraigV]

Howzit Ibrahim,

I think that Colin should get that solution...he'd suggested looking at the logs and deleting them, citing the Symantec reference page.