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Random "No media in storage device" errors

computa
Level 3

Hi,

We've been experiencing "No media in storage device" errors every night recently.  We've tried all the options in the following article (short of replacing the SCSI card), but no luck:

http://www.symantec.com/business/support/index?page=content&id=TECH45738&actp=search&viewlocale=en_US&searchid=1312982839105

We've had the drive itself replaced, but the problem is still occurring.  It also seems to be happening after random amounts of time (sometimes after just 30mins, other times after a few hours).

Anyone have any ideas?

Thanks,
Dan

8 REPLIES 8

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...what version of Backup Exec are you running?

computa
Level 3

Sorry for lack of information there!  We're on Backup Exec 2010 (v13.0 Rev. 2896) on a 64-bit Windows Server 2008 (SP2).

ZeRoC00L
Level 6
Partner Accredited

What kind (type/brand) of backup device (tape/disk) are you using ?

Is it new or did it work fine before ?

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...might be worth your while to do a free upgrade using your current license keys to R3...

computa
Level 3

It's an EXABYTE VXA-320 SCSI device, and the SCSI card is an Adaptec 29320LPE PCI-e Ultra320.

ZeRoC00L
Level 6
Partner Accredited

Did you run a cleaning cycle on the device ?
Is it properly terminated ?
Is it working fine with windows backup ?

computa
Level 3

Thanks Craig, I didn't realise it was free to upgrade to R3.  Will give it a try and see if that helps.

Thanks,
Dan

computa
Level 3

We've run the cleaning tape through, and double checked the SCSI termination, but haven't tried using Windows backup yet, which is actually a good idea just to see if it manages to get through a whole backup without failing.

Thanks,
Dan