03-10-2010 03:56 PM
03-10-2010 09:45 PM
03-12-2010 04:18 PM
03-14-2010 11:16 PM
03-16-2010 03:50 AM
There have been issues downloading the image from our Fileshare/FileConnect location if you try to download the complete 3GB image (Note you wil find the downloaded file is probably not 3GB in size)
This is being looked into.
The 4 smaller files (along with the CMD file to reassemble) should work - however the best place to retrieve the 3GB ISO file from is the Trailware links available via http://www.backupexec.com
Note: CraigV's issue with 1 server working and one not sounds a little odd and may need further investigation - unless his image is not 3GB and the reason it works on one server is somethiong to do with the operating system on that server.
03-16-2010 04:10 AM
Hi there,
The OS on all our servers are Windows Server 2003 w/SP2. The DVD ISO is definitely 3GB, but I have started to copy the smaller files across our WAN to the sites that still need to be installed. Will keep all informed...
Laters!
07-08-2010 02:44 PM
07-08-2010 02:47 PM
07-08-2010 02:59 PM
07-08-2010 02:59 PM
07-08-2010 03:04 PM
07-09-2010 12:12 AM
07-09-2010 04:17 AM
08-26-2010 01:10 AM
08-26-2010 12:27 PM
12-02-2010 07:17 AM
After an hour or so with Symantec support with no luck and no call back better then 24 hours later. and downloaded in every way I could do it. I finally started to execute the the failing log commands one by one. The C++ failure was fixed The C++ error was because Symantec was looking for the VCREDI~3 in the wrong place. you can get this file from using the switches on the manual C++ install from Microsoft. After I placed a copy where the install was looking this passed. I then had a MS SQL Express install error. Symantec's SQLExp.exe was too big at 56 mb probably corrupted, replaced it with a copy from Microsoft web site. The install and update completed without error. Good Luck
03-09-2011 09:18 AM
Having the exact same issue except I'm on Windows Server 2003 x64 SP2. First attempt, I downloaded the 4 .isos and the .cmd file to merge them. That took 4 hours. Upon mounting the .iso, it seemed fine, but failed with the error described by the OP. That took 4 hours to download from Fileconnect using the managed download utility. Shouldn't that recognize if the file is corrupt and resend?
The .iso seems to be working as it loads up fine in Daemon Tools, but the installer just fails. Even trying the shortcut to the \BEx64\setup.exe fails about .NET not installing. Seems like a poorly assembled installation package to me. I guess I'll try installing .NET manually and see if I can get further. In the meantime, I'm trying the Trialware download, but it's creeping at 100KB/sec (at most). It's going to take ANOTHER 8 hours just for that download. Oh also, I couldn't use my SymAccount to download the Trialware, I had to sign up for a new account to do so. This reflects poorly on Symantec's ability to provide it's customers with:
1) a working copy of the already paid for software
2) adequate support as to how to work around a known issue
3) sufficient high-speed download mirrors. At today's speed, 100KB/sec download is excruciatingly slow, especially for a 3.5GB file. You're a big company, get a big company-like connection and more mirrors.
4) selective product packages. Why do you need to put all languages and products in one package? Break it up so it's not such a monstrosity to download.
Frustrated.
03-31-2011 08:55 AM
Still a problem for me too. It blows my mind that we're past the 1 year anniversary of this problem. Has Symantec decided to stop supporting Backup Exec?
06-10-2011 07:11 AM
Help me resolve this because on this I am unable to run a clean job or eject media from my robotics library.
06-10-2011 08:51 AM
Hi,
Have you posted to the correct forum query?