We are a small company, backing up a half dozen servers or so servers and about 70 users' files and I recently had a problem where I had to rebuild a DC which was also my lone Backup Exec Media Server running 2010. After I rebuilt the server I obviously wanted to reconnect to my dedupe folder. However, I was shocked when tech support told me there was no way to do so and that I essentially should delete it. We tried to recreate it but it would not synchronize. So, within a short span of five minutes they determined it was not worth recovering. Over 2TB of backups were now deemed useless.
I have since upgraded to 2010 R2 and all patches, but have to wonder, is this really Symantec's stance on this? I realize I could have called in another case to get another technician, but my experience with tech support has been so poor, and I don't like waiting on hold for an hour and a half to two hours, just to get them on the phone in the first place. What are others doing in this instance? If this were to happen again, what should I expect?
Thanks-
Brian
