Recovery of Exchange database fails with "Backup Exec attempted to restore an Exchange database according to the job settings. The Exchange server was not found."

[Amanda_Jayne]

I am trying to recover a database to a recovery database. I have followed https://www-secure.symantec.com/connect/articles/how-restore-exchange-2010-database-recovery-database-using-backup-exec-2010, but cannot recover to the server. I have tried several times now. The agent on both servers is running under the local system account, the backup admin account is also a Domain Admin. The Exchange server is publishing its information to the BE server.

Please can someone help me before I go mad.

[Siddhant_Saini]

Hello Amanda,

The error usually occurs in a situation where incorrect settings are applied. I see you have already referred to the Symantec Connect article associated to 'Exchange mailbox restores to Recovery Database'. I'd request you to refer to this article as well and re-check the settings: http://www.symantec.com/docs/TECH126526

Alternatively, you could run a redirect restore of the Exchange Information Store backup to a flat file and mount the Exchange database manually. Please refer to the Solution for redirect restore to different Exchange Server section of the following article: http://www.symantec.com/docs/TECH59133

[Amanda_Jayne]

Thanks for that Sidd, I have tried the first link already, still with no luck. The second link I don't think will work, as we are using Exchange 2010.

[Siddhant_Saini · Accepted solution]

Yes Amanda, I know that you are using Exchange 2010. As such, I directed you towards a part of the second link: 

Here's a snippet of that article: 

How to restore Exchange 2003/2007/2010 snapshot backups as a flat file http://www.symantec.com/docs/TECH87383

For assistance in getting the Exchange databases mounted, please refer the following technet documents from Microsoft.

http://technet.microsoft.com/en-us/library/aa998871.aspx

http://technet.microsoft.com/en-us/library/bb123587.aspx

[Amanda_Jayne]

Thanks Sidd,

Sorry, having a bit of a panic and not reading things through.

The job appears to be running, I'll report back when it's finished.

Thanks for your help so far

[Amanda_Jayne]

Hi Sidd,

Thanks for those links. I have restored the database, and have got it into a clean shutdown state. The other tasks I need to run are all exchange based, so I have marked your answer as the solution.

Thanks for your help.