09-26-2015 07:15 AM
i have baeinig using symantec backup exex 2012 for a year now, and few months ago my backup system missed one backup, from that day all my backup system missed up, some day some servers can back up and some other times it eject the tape and one specific server failed and i have uninstall the the agent from this server and now i am trying to install the agent back, i am trying to push the agent on the remote server via the backup server but gives me this error
error to the remote computer ensure that the computer is available has WMI enable and is not blocked by a firewall
now it also eject tape automatically
i need help
Solved! Go to Solution.
09-26-2015 11:39 AM
...so ejecting the tape has nothing to do with the RAWS agent not installing. Have you made sure that port 10000 is open on any firewall running on that server? Otherwise try a manual installation of the RAWS agent:
https://support.symantec.com/en_US/article.TECH179142.html
Thanks!
09-26-2015 06:52 PM
Make sure that you have updated to SP4 and the latest hotfixes by running LiveUpdate a couple of time and then push out the remote agents again.
See these documents
http://www.symantec.com/docs/TECH177320
http://www.symantec.com/docs/TECH177317
http://www.symantec.com/docs/HOWTO60925
http://www.symantec.com/docs/TECH146818
09-26-2015 11:39 AM
...so ejecting the tape has nothing to do with the RAWS agent not installing. Have you made sure that port 10000 is open on any firewall running on that server? Otherwise try a manual installation of the RAWS agent:
https://support.symantec.com/en_US/article.TECH179142.html
Thanks!
09-26-2015 06:52 PM
Make sure that you have updated to SP4 and the latest hotfixes by running LiveUpdate a couple of time and then push out the remote agents again.
See these documents
http://www.symantec.com/docs/TECH177320
http://www.symantec.com/docs/TECH177317
http://www.symantec.com/docs/HOWTO60925
http://www.symantec.com/docs/TECH146818