Remote Agent crashing on restore of mail

[kopa_ch]

Hello

We are backing up mailboxes on an Exchange 2003 (SP2) server (W2k3) using Backup Exec 2010 R3 SP2 installed on W2k8 R2.

The backup runs fine, but if we try to restore some mails, we get the error:

"V-79-57344-65298 - The Exchange Store Service is not Responding. Backup Set Canceled."

The problem is that the remote agent on the Exchange server crashes as soon as we start the backup. I have enabled debug logging, please see the file attached.

Do you have any ideas what I could try?

Thank you very much!

Best regards,

Manuel

[Sush---]

Please check the Event viewer on the Exchange server and let us know the event error generated when the beremote service crashes.

Thanks,

-Sush...

[CraigV · Accepted solution]

Hi,

Check the TNs below:

http://www.symantec.com/docs/TECH153861

http://www.symantec.com/business/support/index?page=content&id=TECH60035

https://www-secure.symantec.com/connect/forums/restore-individual-mail-items-exchange-2003-consisten...

Sorry for the large URLs...something's up & I can't resolve Symantec correctly at the moment!

Thanks!

EDIT: Fixed the links above.

[kopa_ch]

Thank you very much! I upgraded Outlook XP to 2003, now the restore works.