Remote Agent error, but not using remote agent????

[Max_Drury]

A client of mine hasn't had a successful daily backup in over a month. Here is the error:

Final error code: a00084f9 HEX
Final error description: A communications failure has occurred between the Backup Exec job engine and the remote agent.
Final error category: Resource Errors


The daily backup job only has local selections. There is a NAS weekly backup job that uses the Remote Agent but it's working fine.

I've recreated the daily backup job and installed the latest tape drives.

[Ken_Putnam]

Even on local backups V9 uses a RemoteAgent.

Go to the support home page for BackupExec for Windows
http://www.veritas.com/be_support/www?cmd=landing&product_code=10
servers and enter the error code in the search window. There should be several hits that will allow you to froubleshoot this

Any changes in the last month?

Microsoft patches? anuthing else?

[Zerene_Sangma]

Hello there,


Following document may be useful to you:
http://support.veritas.com/docs/266181

Thank You.
Should you have further doubts or queries, do reply to this post and we will be glad to assist you.

[Abhinav_Bindroo]

Assuming the solution provided is correct. Also, there is no response from the customer within 2 days from the last reply by Veritas