Remote Agent for Windows crashes during restore

[Shaler]

When I try to restore a 20gb backup from disk to disk I get the following error:
0xe000fe30 - A communications failure has occurred
Connection to the restore target has been lost. Operation cancelled.

Remote Agent always stops on the target machine. It doesn't matter if I try to restore to the machine acting as server or to a client machine. It does seem to stop on the same file every time.
If I remove the problem directory from the restore job everything progresses fine. I am even able to restore the problem directory if it is the only thing I restore.
Is there a fix to keep this from happening, or a way to tell if the backup has bad files in it?

Notes:
I always restore using file redirection.
Server: Win 2003 Standard with backup exec 10 sp1
Remote Machine: Win 2000 Server

[Aalok_Pathak_2]

Shaler,


Refer following guidelines :

-- Re-install RAWS on suspected remote system.

-- Does this issue occurs only for redirected rerstore?

-- Stop all antivirus and other non essential third party services prior to start restore.

-- Also, refer following TechNote :

http://seer.support.veritas.com/docs/256120.htm

Hope, this will help to resolve the issue.

[Shaler]

I tried to restore on several machines, including the server running the restore. All instances crashed on recovering the same file.
There are no other services running on the server, or one other target machine, and all machines have only one network interface.
This was the first backup and restore that I tried with this product.
I tried a larger backup and restore that encompassed the section I had a problem with and had no problems.
I also ran a verify on the problem backup and it reported everything was ok.

[Ameet_Thakkar]

In view of the query put forward, we would request you please write an email to us regarding this issue. This would helps us troubleshoot the problem in better way.

Please browse to http://support.veritas.com/ and then click on Email support and log in a case to our website.

Please mention the problem and also include the log files which will help us troubleshoot the problem.

Create a restore job operation again. Make sure you run SGmon before you start restore operation ( ** Follow the technote link given below to know how to start the SGmon log )

Also revert back with following information ( Logs- attach the following log files while you write email to us )


1] All the related job logs in HTML format.
Refer to the following technote to create them in HTML format:

URL - http://seer.support.veritas.com/docs/251970.htm


2]BEDIAG.FAX file. (For Backup Exec server and remote server)
Refer to the following technotes to create the BEDIAG.FAX files.
- Local server URL - http://seer.support.veritas.com/docs/251779.htm


- for Remote server URL - http://seer.support.veritas.com/docs/192302.htm

(This technote is applicable to Backup Exec v9.x/10.x)


3] Event ID's (System and Application logs) in ".evt" format on Backup Exec server and remote server.


4] SGMON.LOG file - The SGMON.EXE file located by default in \Program
Files\VERITAS\Backup Exec\NT folder. Start sgmon.exe just before starting
the backup job, this helps us see the sequence of events. Refer to the
following technote:

URL - http://seer.support.veritas.com/docs/190979.htm


5] System information file from the related systems in ".NFO" format using
the WINMSD.EXE utility.

6] Relevant screen shots of error message encountered if any (in .jpg format)

7] Bkupinst.log and MSDE_BKUPEXEC.log file located in WINNT folder.


How to locate the logs generated during the installation of VERITAS Backup Exec (tm) 9.x/10.x

http://seer.support.veritas.com/docs/268722.htm


Please send requested information in single zip file.
============


We hope this helps

[Bob_Dullemont]

We encounter the same issue. Backup Exec Remote Agent stops during a specific file restore. Deselecting the files or directory gives us a successfull restore.
My only question at this moment is what the hardware configuration is. Are you trying to restore from a tapunit that also has done the backup of those files? Which tapeunit and revision are you using?

[Gijs_van_Velzen]

We also encounter the same issue. We would like to know how you solved your problem.