Remote Agent install doesn't show all licensed agents

[BillClark22]

New install of Backup Exec 2014 on a Windows 2012R2 server.  I've installed the main license and all the agent licenses we've purchased and wanting to push the agents out to servers.  In the License Information screen of Backup Exec, I see "Agent for Applications and Databases" with 3 licenses, I also see "Agent for Windows".  These are correct.  When I goto install agents on the other servers, I add the server I want then when it asks what product to install, I only see "Agent for Windows" and "Symantec Backup Exec".  I'm wanting to install a SQ:L agent and an Exchange agent to their respective servers, but I don't see the "Agent for Applications and Databases" listed.  What gives?  I've rebooted the server and restarted services and this is consistent.  Am I reading this wrong?  Thanks.

[pkh · Accepted solution]

There is only one remote agent to install on the remote which is what you are seeing. This agent is capable of backing up both SQL and Exchange. The Agent for Applications and Databases license activates these capabilities. Just install the Agent for Applications and Databases licenses on the media server, push out the Agent for Windows and you would be fine

[BillClark22]

Kinda silly of Symantec to do this when they are clear about the difference between a "Windows Agent" and a "Database & Applications Agent".  The way it is now just creates confusion....but thanks for your confirmation that this is the way it is.

Bill

[pkh]

It is not Symantec's fault.  It has been this way since forever and novices are often caught out.

[BillClark22]

How is it NOT Symantec's fault?  Are they NOT the ones that programmed this?  Is it Microsoft's or George Bush's fault?  Pretty ridiculous statement there, considering they are the ones that code it, support it and sell it.  They seemed to have time to destroy the interface beginning with 2012, why don't they change up their wording, managing and distribution of agents to make it easier for the "novices"?