I've got a win2k SBS that is running BE 9.1 to back up itself to an external Exabyte tape VXA-2 auto-changer. Every night, there's a system log error:
Source: Service Control Manager
Event ID: 7031
The Backup Exec Remote Agent for Windows Servers service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Some nights, the job completes successfully despite this error. On these "successful" nights the error occurs immediately after the system state has been backed up (this is that last backup resource for our setup) but before verification. Verification completes successfully.
Other nights (about half the time), the job terminates with a generic Error 17 - Data error (cyclic redundancy check). Those nights, the termination happens most often during the Backup Exec SQL server backup, but sometimes during the system state backup.
I have reviewed the document describing how to troubleshoot the CRC error, and have checked everything suggested. At this point I am convinced it is not a SCSI problem. For one thing, as long as I put the system state, utility partition and Database backups at the end of the resource order, the server's disks (34GB of data) backup without an issue every single time. I don't get any errors when testing the tape drive with manufacturer's diagnostics, and I believe all of the drivers and device bios versions are current.
I have searched the knowedgebase, googled, and spent way more time on this issue than I could have possible expected. At this point I am near chucking BE and going to NTBackup, onerous as that would be in many respects. At least for the near future, upgrading BE is not an option financially.
Anyone have any ideas?
-R