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Remote host backup VM backup fails

bino85
Level 3

Hi all,

This post is related to this original discussion
https://www-secure.symantec.com/connect/forums/error-vss-snapshot-already-running-target-computer.

We have a hyper-v host (call it server1) with backup exec 2010 installed. One of the jobs backs up VM's on another phsical hyper-v host (server2).

Our backup of the VM's on server2 is failing with the error "e000e020 - The job was scheduled to run, but the availability window closed before the job could start. There may not have been any destination devices available during the window, or the job may have been submitted to run when the window was closed."

Now I know about the availability window adjustment, but the thing I notice is that after this type of error occurs, if I try and connect to the remote host or test the credentials to connect it just hangs. Last night I reregsitered the writers and rebooted the server2 to resolve this issue. After I did that, I tested the credentials to make sure I could connect to the remote host and it succeeded and passed. So I let the backup run last night and sure enough it failed again with the same e000e020 error.

I dont think this is a problem with the schedule window. Whats happening is the attempt to connect to the remote host server2 is failing. The backup gets stuck in the snapshot processing and never stops. After I did the reboot the credentials check passed but for soem reason when the backup started it got hung up in the snapshot processing and just hung there until it went beyond the availability window.

I did notice these errors on server2. Is this a credentials issue that the Administrator account used to connect is being denied?
accessdenied.jpg

 

 

 

1 REPLY 1

VJware
Level 6
Employee Accredited Certified

See if these links help -

http://support.microsoft.com/kb/2009272

http://technet.microsoft.com/en-us/library/cc734021%28v=ws.10%29.aspx