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Remove an expired trial version in order to upgrade to BEX15

There is a trial version of dedupe on my production server and now I am unable to perform the upgrade to BEX15.

How do I uninstall BEX14 and keep all my settings, Jobs and databases.

1 Solution

Accepted Solutions
Accepted Solution!

Try this KB first -

Try this KB first - https://support.symantec.com/en_US/article.TECH185257.html

If installing / upgrading in trial mode doesn't help, then perform the below steps.

Open regedit, navigate to:  HKLM\SOFTWARE\Symantec\ and delete the \Puredisk\ registry key and it's child \Puredisk\Agent\.

Do backup the registry before deleting the keys. Once they are deleted, rerun the install / upgrade.

7 Replies

You should upgrade your BE

You should upgrade your BE 2014 to SP2 and then upgrade to BE 15.  This will allow you to keep all your jobs and settings.  If you uninstall BE 2014, you will loose your jobs and settings.

You would need a valid set of BE 15 to get everything working. 

Accepted Solution!

Try this KB first -

Try this KB first - https://support.symantec.com/en_US/article.TECH185257.html

If installing / upgrading in trial mode doesn't help, then perform the below steps.

Open regedit, navigate to:  HKLM\SOFTWARE\Symantec\ and delete the \Puredisk\ registry key and it's child \Puredisk\Agent\.

Do backup the registry before deleting the keys. Once they are deleted, rerun the install / upgrade.

I have Ver 14.1 Rev 1786 (64

I have Ver 14.1 Rev 1786 (64 Bit) installed. Is that SP 2?

Click on the BE Button -

Click on the BE Button - Installation and Licensing - Installed Updates. Check if SP2 is listed here or not.

OK. I see there is a Second

OK. I see there is a Second file to download.

"Backup_Exec_2014_14.1_SP2_MultiPlatforms_Multilingual.zip"

I will try that and revert.

If I am not mistaken this

If I am not mistaken this file is the installation DVD integrated with SP2.  You should not use this to upgrade to SP2.  You should run LiveUpdate instead.  Running LU will tell you whether there is any SP/hotfixes.

Thank you all. The solution

Thank you all.

The solution from VJware sorted me out.

Deleted the \Puredisc registry key. and install continues.

Many thanks for all the prompt suggestions.