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Restore Exchange Backup to PST (am i screwed with Exchange 2019 and Office 2016/2019/2021/365) ?!

JuergenB
Level 6

Hello,

i would like to know, how to restore a Exchange User Mailbox to a PST.

I have read the latest Veritas Artikel in KB, how to restore.
To my understanding, i can only Restore a mailbox with Outlook 2010 installed on the BE Server and with Exchange 2016.

How would i restore a user mailbox to a pst if i only have Outlook 2016/2019 or 365 and Exchange 2019?

Is there any recommendation?

I use BE 21.2 Rev 1200.1899

Thanks

Jürgen

1 ACCEPTED SOLUTION

Accepted Solutions

Gurvinder
Moderator
Moderator
Employee Accredited Certified

32bit only. try update BE to 21.3 , update the agent and then try the restore

View solution in original post

11 REPLIES 11

Gurvinder
Moderator
Moderator
Employee Accredited Certified

you should be able to use those outlook version. refer https://www.veritas.com/support/en_US/article.100008607

RogRubin
Moderator
Moderator

Hi
We are supporting newer versions of Outlook see and the following section:
https://www.veritas.com/content/support/en_US/article.100049595

Backup Exec 21.2 and later introduces new supported Outlook versions.  Refer to the "Exchange GRT restore to PST file" section of the  Backup Exec (SCL) Software Compatibility List


Thanks,

i tried Outlook 2016 and it didn´t work.

With Outlook 2010 i only get a restore of 10% of the mails and other mails are missing.

Inbox of Exchange 2016 has 483 mails and in the Outlook 2010 pst file i only have 7% (38 mails).
And other outlook.pst folders are empty.

I use BE 21.2 Rev 1200.1899

Not reliable

Gurvinder
Moderator
Moderator
Employee Accredited Certified

whats the error on the restore. can you attach the job log and always on beremote , bengine log from (BE Install path\Logs) / (exchange remote agent install path\logs)  covering the time of the restore run which failed.

No error at all, the job was fine.

I checked the restore wizard, and the wizard only show about 38 mails.
So there are not all mails inside this backup set.

So i think, BE 21.2 is not able to backup all mails or restore all mails ... (big problem).

Is Outlook 2010 to old for a PST restore?

Backup Server is English, Outlook 2010 is English, Exchange 2016 CU21 Server is German.
Mailbox used is German

 

Backup Exec 21.2 is not compatible with Outlook 2016!

Gurvinder
Moderator
Moderator
Employee Accredited Certified

Is that the case with some other mailbox as well ?

Hi,

i will test this with different mailboxes.

Maybe the amount of mails missing was an error in "what mailbox is restored"
and what user i used for verification. 

With Outlook 2016 i got this error

Final error: 0xe00003c4 - To redirect Exchange mailboxes to PST files, you must install the supported Outlook version (32-bit installati

Gurvinder
Moderator
Moderator
Employee Accredited Certified

32bit only. try update BE to 21.3 , update the agent and then try the restore

View solution in original post

Thanks,

i have read this and tried with Outlook 2016 Pro Plus Version, 32 Bit.
It didn´t work with BE 21.2 do i need BE 21.3 for Exchange 2016 CU 21 ?

For the missing mails, i have an error in testing: But still errors.

I restored a usermailbox "admin jb" and "verified the mailbox "admin jürgen b.."

So i tested again and restore "admin jürgen b" to PST.

PST File and Exchange Mailbox has differnt amount of mails (392 vs 483). 

Thanks,

i´ll upgraded to 21.3 and tested again.

I was able to Restore with Outlook 2016 installed on Backup Exec 21.3 Server.

Sent items and inbox items are uptodate now, all mails are present.
So i must apologize, this was my fault.

Thanks for your help in restoring to PST files.

Jürgen