07-23-2013 06:27 AM
Hi People,
I have backups running to tape and disk-to-folder each evening.
Backup Exec 12.5
On Microsoft Windows Server 2008 Standard Edition, 64-bit
These appear to be working OK but i am now attempting to restore a mailbox and i receive the following message:
07-23-2013 06:37 AM
Does this happen on restores from both disk and tape? Unsure what is the version of Exchange that you are using. Could you confirm if the below 3 accounts have an active mailbox which is not hidden from the Exchange Address list.
1. Backup Exec System Logon Account.
2. Account used for the restore
3. Backup Exec Service Logon account
Ensure that the remote agent on the Exchange Server is fully patched. Also check if any permissions have changed recently. Ensure that all permissions mentioned in this Technote are granted.
07-23-2013 06:38 AM
Do you have the Exchange management tools installed on the Backup Exec Media server ?
Same version is requied as on the Exchange server.
07-23-2013 06:44 AM
07-23-2013 07:00 AM
...I guess the question to ask is what version of Exchange are you running...?
This dictates whether or not you need the Exchange management tools installed.
Thanks!
07-23-2013 07:11 AM
Thanks for coming back.
Essentially there are a number of things that could be wrong as support for the server has been inherited.
Therefore I am happy to look into any suggestions although i may need some guidance in places.
We have a standard 2008 server elsewhere on the network that we backup to.
What Version of Exchange
We are running Exchange 2007
Does it happen with tape of folder
We have struggled to get tape backups working with the exchange store. The services stop or the backup stops middway through backup to tape hence why we moved away from the tape. The tape drive is also old and so are the tapes so we thought it was worth outputting to a folder to eliniate the tape drive.
This appears to work as we were able to get backups to folder each evening.
Exchange Tools
We dont have any additional software installed on the server we are taking backups to. Could this be the problem?
Active Mailboxes
I previously created a "symantecbackup" user that we setup as admin and carry out backups as.
This user also has a mailbox that is visible and is not hidden from address book.
Are there some simple test that I can carry out in order to prove permissions are correct across the board?
Can the debug information not tell us the problem?
07-23-2013 07:15 AM
07-23-2013 07:34 AM
07-23-2013 08:12 AM
07-23-2013 08:20 AM
Exchange 2007 Management Tools were already installed on the server.
They were not installed on the media server (the box we are attempting to restore from).
However, I have now installed these.
What are the next steps?
07-23-2013 08:21 AM
I am not able to restore any mailboxes.
This includes administrator.
I just get an instant failure within 7 seconds. Does this tell us anything?
07-23-2013 08:40 AM
07-23-2013 08:47 AM
Yes tried that a number of times.
I have just did again however and confirm that it passed its test and that the domain\username is set correctly.
Surely the error has to be output in a log somewhere?
07-23-2013 08:51 AM
07-23-2013 08:53 AM
It is better if you open a case with Technical Support. There might be some detailed logging which might have to be enabled and analyzed.
07-23-2013 09:05 AM
I doubt it would be the firewall as I am able to restore files.
i went ahead and tried it none the less and it still failed.
The key has to be :
1. I can restore files but not anything to do with mailboxes.
2. There are error log files generated. Surely these tell you guys something? They are defined by Symantec so what do they mean?
I do appreciate all your help.
07-23-2013 10:27 AM
OK have raised a ticket but just came across something else which may be a possible cause.
I went into Exchange Management Console and under Disconnected Mailboxes it says:
Warning: The databse 'servername\Recovery Storage Group\Mailbox Database to be accessed on server 'servername.domain.local' is not mounted or is not available.
Is this related to restores? Sounds like it is.
Also I just tried another backup of exchange and it failed after around 10 minutes with an error message:
Did not do this before.
Does this shine any light on the issue?
07-23-2013 12:30 PM
The databse 'servername\Recovery Storage Group\Mailbox Database
please remove the recovety storage group from the exchange server if you are done with extracting mailbox or task for which it was created and than retry with the backup job
if backup works try with a restore
technet article might be helpful in getting it safely removed.
http://technet.microsoft.com/en-us/library/bb125197(v=exchg.80).aspx